MozillaZine

Unable to connect to internet

User Help for Mozilla Firefox
Seafever
Guest
 

Post Posted November 4th, 2007, 7:59 am

Just recently I have been unable to connect Firefox to the internet. When I click on my Firefox icon it tells me that it is unable to connect. I can still click on my Internet Explorer icon and get on the internet and also I have a Compuserve icon that also connects. Two other problems that seem to be related to this problem are that a couple of programs I recently installed are unable to connect to the internet for their updates and when I am on Internet Explorer and open the Compuserve website to sign in there, I type my user name and password and click OK and then next thing that happens is it returns to the Compuserve homepage and not my email page.
All of these things happened within the past couple of days and I don't know where to begin to repair this problem.
Thanks,

Dennis

steviex
Moderator

User avatar
 
Posts: 28902
Joined: August 12th, 2006, 8:27 am
Location: Middle England

Post Posted November 4th, 2007, 8:03 am

Moving to Firefox Support... Site Discussion is for issues surrounding the Forum, not Firefox.

Read this Sticky here, and follow all the links that it suggests... http://forums.mozillazine.org/viewtopic.php?t=523703
Only two things are infinite, the universe and human stupidity, and I'm not sure about the former. -Albert Einstein

Please DO NOT PM me for support... Lets keep it on the board, so we can all learn.

jasonb
Moderator

User avatar
 
Posts: 1104
Joined: October 18th, 2007, 1:52 pm

Post Posted November 4th, 2007, 8:05 am

Really moving. (I'm not sure what happened.)
(I actually joined in 2002 and made 6,093 posts, now shown under "old jasonb", before the site tried to kill me off...)

steviex
Moderator

User avatar
 
Posts: 28902
Joined: August 12th, 2006, 8:27 am
Location: Middle England

Post Posted November 4th, 2007, 8:06 am

I think we tried to move it at the same time, and clashed :) Things go strange when this happens
Only two things are infinite, the universe and human stupidity, and I'm not sure about the former. -Albert Einstein

Please DO NOT PM me for support... Lets keep it on the board, so we can all learn.

jasonb
Moderator

User avatar
 
Posts: 1104
Joined: October 18th, 2007, 1:52 pm

Post Posted November 4th, 2007, 8:07 am

Doh! I couldn't find "Firefox Support" in the dropdown - I had to settle for "Firefox General". Maybe it's because you'd been using it... (Fixed.)

steviex
Moderator

User avatar
 
Posts: 28902
Joined: August 12th, 2006, 8:27 am
Location: Middle England

Post Posted November 4th, 2007, 8:11 am

Hehe...
Only two things are infinite, the universe and human stupidity, and I'm not sure about the former. -Albert Einstein

Please DO NOT PM me for support... Lets keep it on the board, so we can all learn.

emilybelle
 
Posts: 2
Joined: December 2nd, 2007, 5:47 pm
Location: Roseville,CA

Post Posted January 2nd, 2008, 11:44 am

For a month now I cannot get firefox to work. I am going insane on internet explorer. I can't figure this one out I have tried everyything listed and come to all dead ends. Should I try removing and re installing? I did this once but it didn't completely remove it because all my old settings reverted back on my mozilla so if anyone could help I would really appreciate it.
Emily

steviex
Moderator

User avatar
 
Posts: 28902
Joined: August 12th, 2006, 8:27 am
Location: Middle England

Post Posted January 2nd, 2008, 12:21 pm

OK... what I want you to do is download and run this program Enum Process http://www.trolly.homepage.t-online.de/tools.html by trolly, who is a Moderator here.

Copy and paste the output of the program here.. (Use the BBCode Option)
It is more likely your Firewall that is Blocking Firefox.
Only two things are infinite, the universe and human stupidity, and I'm not sure about the former. -Albert Einstein

Please DO NOT PM me for support... Lets keep it on the board, so we can all learn.

Guest
Guest
 

Post Posted January 3rd, 2008, 1:48 am

[System Process]
System
\SystemRoot\System32\smss.exe
csrss.exe (Microsoft Corporation / Client Server Runtime Process)
\??\C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe (Microsoft Corporation / Services and Controller app)
C:\WINDOWS\system32\lsass.exe (Microsoft Corporation / LSA Shell (Export Version))
C:\WINDOWS\system32\Ati2evxx.exe (ATI Technologies Inc. / ATI External Event Utility EXE Module)
C:\WINDOWS\system32\svchost.exe (Microsoft Corporation / Generic Host Process for Win32 Services)
svchost.exe (Microsoft Corporation / Generic Host Process for Win32 Services)
C:\WINDOWS\System32\svchost.exe (Microsoft Corporation / Generic Host Process for Win32 Services)
svchost.exe (Microsoft Corporation / Generic Host Process for Win32 Services)
svchost.exe (Microsoft Corporation / Generic Host Process for Win32 Services)
C:\WINDOWS\system32\Ati2evxx.exe (ATI Technologies Inc. / ATI External Event Utility EXE Module)
C:\WINDOWS\Explorer.EXE (Microsoft Corporation / Windows Explorer)
C:\WINDOWS\system32\spoolsv.exe (Microsoft Corporation / Spooler SubSystem App)
c:\program files\common files\logishrd\lvmvfm\LVPrcSrv.exe (Logitech Inc. / Logitech LVPrcSrv Module.)
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe (Apple, Inc. / Apple Mobile Device Service)
C:\WINDOWS\eHome\ehRecvr.exe (Microsoft Corporation / Media Center Receiver Service)
C:\WINDOWS\eHome\ehSched.exe (Microsoft Corporation / Media Center Scheduler Service)
C:\Program Files\Common Files\LightScribe\LSSrvc.exe (Hewlett-Packard Company / )
C:\Program Files\Trend Micro\Internet Security 2007\PcCtlCom.exe (Trend Micro Inc. / PcCtlCom Module)
svchost.exe (Microsoft Corporation / Generic Host Process for Win32 Services)
C:\WINDOWS\system32\svchost.exe (Microsoft Corporation / Generic Host Process for Win32 Services)
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe (Symantec Corporation / Symantec Core Component)
C:\Program Files\Trend Micro\Internet Security 2007\Tmntsrv.exe (Trend Micro Inc. / Tmntsrv)
C:\Program Files\Trend Micro\Internet Security 2007\TmPfw.exe (Trend Micro Inc. / TmPfw)
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe (Hewlett-Packard Development Company, L.P. / hpqwmiex Module)
mcrdsvc.exe
C:\WINDOWS\system32\dllhost.exe (Microsoft Corporation / COM Surrogate)
wmiprvse.exe (Microsoft Corporation / WMI)
alg.exe (Microsoft Corporation / Application Layer Gateway Service)
C:\WINDOWS\ehome\ehtray.exe (Microsoft Corporation / Media Center Tray Applet)
C:\WINDOWS\eHome\ehmsas.exe (Microsoft Corporation / Media Center Media Status Aggregator Service)
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe (ATI Technologies, Inc. / ATI Desktop Control Panel)
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe (Sun Microsystems, Inc. / Java(TM) Platform SE binary)
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe (Synaptics, Inc. / Synaptics TouchPad Enhancements)
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe (Hewlett-Packard / Quick Launch Buttons)
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe (Hewlett-Packard Development Company, L.P. / HPWAMain Module)
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe (Hewlett-Packard Company / HP Framework Component Manager Service)
C:\WINDOWS\System32\svchost.exe (Microsoft Corporation / Generic Host Process for Win32 Services)
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe (HP / )
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe (HpqToaster Module)
C:\Program Files\Trend Micro\Internet Security 2007\pccguide.exe (Trend Micro Inc. / PCCGuide)
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe (Hewlett-Packard Co. / Hewlett-Packard Product Assistant)
C:\Program Files\iTunes\iTunesHelper.exe (Apple Inc. / iTunesHelper Module)
C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe (Macrovision Corporation / InstallShield Update Service Update Manager)
C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe (Logitech Inc. / Communications Manager)
C:\Program Files\Logitech\QuickCam10\QuickCam10.exe
C:\WINDOWS\system32\ctfmon.exe (Microsoft Corporation / CTF Loader)
C:\Program Files\CursorXP\CursorXP.exe ( / CursorXP)
C:\Program Files\Internet Explorer\iexplore.exe (Microsoft Corporation / Internet Explorer)
C:\Program Files\MySpace\IM\MySpaceIM.exe (MySpace Instant Messenger)
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe (Microsoft Corporation / WLLoginProxy.exe)
C:\Program Files\Common Files\LogiShrd\LComMgr\LVComSX.exe (Logitech Inc. / LVCom Server)
C:\Program Files\Skype\Phone\Skype.exe (Skype Technologies S.A. / Skype. Take a deep breath )
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe (Yahoo! Inc. / Yahoo! Messenger Tray)
C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe (Logitech Inc. / Camera Control Interface)
C:\Program Files\iPod\bin\iPodService.exe (Apple Inc. / iPodService Module)
C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe (Hewlett-Packard Development Company, L.P. / HP Photosmart Premier)
C:\Program Files\MySpace\IM\MySpaceIM.exe (MySpace Instant Messenger)
C:\Program Files\Trend Micro\Internet Security 2007\PcScnSrv.exe (Trend Micro Inc. / PcScnSrv)
C:\Program Files\Trend Micro\Internet Security 2007\tmproxy.exe (Trend Micro Inc. / TmProxy.exe)
C:\Program Files\MSN Messenger\msnmsgr.exe (Microsoft Corporation / Messenger)
C:\Documents and Settings\Emily Felt\Local Settings\Temporary Internet Files\Content.IE5\QDG5KYX3\EnumProcess[1].exe (Me, myself and I / EnumProcess)

steviex
Moderator

User avatar
 
Posts: 28902
Joined: August 12th, 2006, 8:27 am
Location: Middle England

Post Posted January 3rd, 2008, 5:18 am

Now .... I take it you use Trend Micro as your security Software.

Do you use them to provide both your Anti- Virus and Firewall ?

It looks like you have a residual Norton aka Symantic Process running. This could be blocking Firefox.
If you are No longer using Norton, then see this http://service1.symantec.com/SUPPORT/ts ... 3108162039
Print off all the screens it suggests, and follow the on screen instructions carefully

For more Firewall info http://kb.mozillazine.org/Firewalls
Only two things are infinite, the universe and human stupidity, and I'm not sure about the former. -Albert Einstein

Please DO NOT PM me for support... Lets keep it on the board, so we can all learn.

VanillaMozilla
 
Posts: 13808
Joined: November 7th, 2005, 11:26 am

Post Posted January 3rd, 2008, 8:15 am

Guests, please use a name EVERY time. We can't tell who posted the EnumProcess results (although the same general advice about firewalls applies to both guests).

steviex
Moderator

User avatar
 
Posts: 28902
Joined: August 12th, 2006, 8:27 am
Location: Middle England

Post Posted January 3rd, 2008, 12:40 pm

VM..... The IP addresses say that the EnumProcess output was by emilybelle, so I could tell I was addressing the right person, but only because I can see the IP address.....

But a good point there., as non-moderators cannot see this info on this board.
Only two things are infinite, the universe and human stupidity, and I'm not sure about the former. -Albert Einstein

Please DO NOT PM me for support... Lets keep it on the board, so we can all learn.

emilybelle
 
Posts: 2
Joined: December 2nd, 2007, 5:47 pm
Location: Roseville,CA

Post Posted January 3rd, 2008, 4:36 pm

im sorry it was me i clicked on the direct link and I wasn't logged in.I downloaded the symantec removal tool and ran the process.Mozilla still wont connect though :-(. I followed the windows firewall insrtuctions and trend micro. I unchecked allowing for the windows security to re ask me if mozilla could connect but nothing is popping up.So now I went back and checked to allow it since it doesn't do anything.Any More suggestions??
Emily

Return to Firefox Support


Who is online

Users browsing this forum: Bing [Bot] and 8 guests