fail to login

[reguspatoff]

I am using Windows 10 with new a install of Thunderbird. Thunderbird will not login. I know that the password is correct and the servers are correctly named; i.e. mail.somocowireless.net and smtp.somocowireless.net. The password is correct because Windows mail & Em client both will login and download mail. Any suggestions to remedy this problem would be greatly appreciated.

[DanRaisch]

What security software is running on that Win 10 system?

[reguspatoff]

Windows Defender Security. Incidentally, this computer is a completely new install, it replaced one that died.

[DanRaisch]

What is happening when TB tries to connect to the server? What error message, if any, are you seeing?
What results do you get if activate session logging? http://kb.mozillazine.org/Session_logging_for_mail/news

[reguspatoff]

I get the following:
login to somocowireless.net failed
retry enter password cancel

The password is correct. It works with Windows Mail and EmClient.

[DanRaisch]

* Without posting your full email address, what settings do you have under menu path Tools->Account Settings Server Settings:
Server name:
Port # :
User name : (Is it your full name or just the bit before the @ symbol)
Connection Security:
Authentication Method:

[reguspatoff]

Thunderbird: 52.8.0 (32-bit)

Server Type: IMAP Mail Server port: 143 default: 143
Server Name: mail.somoco ---etc.
User Name: uci-mom

Security Settings
Connection security: STARTTLS
Authentication method: Normal password

This is my wife's computer, I use Linux on mine; so I am trying to get hers going the way she wants
Thanks for your help

[DanRaisch]

User Name: uci-mom

Try entering the entire email address for the user name.

[reguspatoff]

That seems to have taken care of the problem. Thunderbird now connects.

Thanks again for your help.

[DanRaisch]

You're welcome.