Notification Showing 3 of the Same Mails -- How Do I Fix It?

User Help for Mozilla Thunderbird

User avatar
Posts: 532
Joined: July 11th, 2014, 7:37 pm

Post Posted April 20th, 2017, 5:19 pm

Hi guys! I receive notification popups of mail instantly as it comes in. But the problem is that it shows 3 same mails in the notification. Look at the picture to see what I mean. How do I configure it so I only receive a notification showing only one mail, not 3 of the same?



User avatar
Posts: 119628
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted April 21st, 2017, 4:33 am

Do you regularly compact the message folders? Compacting is something that needs to be done regularly in any email program, particularly with POP type accounts. We recommend weekly, but many of us do it daily. When done often enough, it can be an extremely fast process. Not doing so can lead to problems like those you are experiencing. See this about how to and why it's so important:

If you haven't been doing that before, first back up your Thunderbird Profile -- then compact all folders. If 'compacting' them (and leaving a long enough time for the process to complete) doesn't fully resolve the problem then do the following on each account:

Close Thunderbird. Find and delete all of the files with the .msf file extension in your profile folder/Mail including your Local Folders, especially if you are using the global inbox. You must have "View hidden files and folders" on and you need to set "hide extensions for known file types" off (just below View Hidden) if you are using Windows. These are your mail summary files and do not hold any messages themselves. They will be rebuilt the next time you open each folder in Thunderbird. Compact all your folders when you have completed this.

To avoid this happening again, see the tips in these articles: ... derbird%29

Return to Thunderbird Support

Who is online

Users browsing this forum: No registered users and 1 guest