MozillaZine

Cannot login to my Mozilla support account

Discussion of general topics about Mozilla Firefox
rypz79

User avatar
 
Posts: 131
Joined: October 23rd, 2010, 3:53 pm

Post Posted May 17th, 2018, 3:09 am

Hello,

It's at https://support.mozilla.org/en-US/users/auth
I've tried to reset my password several times but I'm not getting any conformation email and it's not in a spam folder tried with a different mail account with the same result.
My user name is valid tried re-register and it's already taken.

I know more people have this problem.
How can I contact mozilla or get this reset password link ?

Thanks
"The quieter you become the louder you are able to hear" ~ Seneca

Frank Lion

User avatar
 
Posts: 20059
Joined: April 23rd, 2004, 6:59 pm
Location: ... The Exorcist....United Kingdom

Post Posted May 17th, 2018, 3:17 am

Fascinating, but as shown on the right of this page, mozillaZine is independent of Mozilla.

We can only offer the same info that you already have for contacting them - https://support.mozilla.org/en-US/users/auth
Metal Lion latest SeaMonkey & Thunderbird Themes - Sea Monkey and Silver Sea Monkey
"The only thing necessary for the triumph of evil, is for good men to do nothing." - Edmund Burke (attrib.)

rypz79

User avatar
 
Posts: 131
Joined: October 23rd, 2010, 3:53 pm

Post Posted May 17th, 2018, 3:34 am

Yes Frank I knew that but didn't find any alternatives...
I currently don't have Facebook or Twitter account and I Just cannot contact Mozilla.

Thanks anyway
"The quieter you become the louder you are able to hear" ~ Seneca

tomatoshadow2

User avatar
 
Posts: 340
Joined: May 11th, 2017, 9:52 am

Post Posted May 17th, 2018, 3:51 am

Did you click on the link about not getting the conformation email?

LIMPET235
Moderator

User avatar
 
Posts: 38393
Joined: October 19th, 2007, 1:53 am
Location: The South Coast of N.S.W. Oz.

Post Posted May 17th, 2018, 3:55 am

Hi,
I suppose that you've tried all of the 3 "Log in problems" links on the page?
Ancient Amateur Astronomer
Win-7-HP/IntelĀ® DualCore-2.0GHz/500G HDD/4 Gig Ram/550Watt PSU/350WattUPS/Firefox-20.0-57.0-61.0-62.0/T-bird-2.0.0.24/SnagIt-v10.0.1/MWP-7.11.0.
RadioYachting. (Always choose the "Custom" Install.)

WaltS48

User avatar
 
Posts: 3726
Joined: May 7th, 2010, 9:38 am
Location: Pennsylvania, USA

Post Posted May 17th, 2018, 5:58 am

I don't remember ever creating an account, and my only option is to use Sign In.

Used the "I forgot my username" link and entered an email address. Never got a response so it must be the wrong email.

Still have a couple of those to try. If I got a confirmation email it is long gone.
Linux Desktop - AMD Athlon(tm) II X3 455 3.3GHz | 8.0GB RAM | GeForce GT 630
Windows Notebook - AMD A8 7410 2.2GHz | 6.0GB RAM | AMD Radeon R5

James
Moderator

User avatar
 
Posts: 27379
Joined: June 18th, 2003, 3:07 pm
Location: Made in Canada

Post Posted May 17th, 2018, 2:53 pm

If you can do irc.mozilla.org you can ask in #sumo channel as some admins such as guigs may often be there during day. https://wiki.mozilla.org/IRC

If you have a secondary sumo account you can ask for account help in https://support.mozilla.org/en-US/forums/contributors

Not sure how often she monitors her Mozilla email however https://blog.mozilla.org/sumo/author/rmcguiganmozilla-com/

Return to Firefox General


Who is online

Users browsing this forum: No registered users and 5 guests