MozillaZine

Account locked for security reasons

Talk about Mozilla browsers for small devices such as PDAs and cellphones.
tcfmaster
 
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Post Posted January 10th, 2018, 8:01 am

I downloaded Firefox for iOS and wanted to log in with my Firefox Sync account, but it tells me my account was locked for 'security reasons'. The message says a verification email sent to my address bounced, but I know the address works because I just signed up for this forum using the same address (yes it's spelled correctly, as is my password).
Logging in works fine in Firefox Desktop, this just occurs on iOS. I tried getting in contact with Mozilla's support but can't find a way to do so, there's just an FAQ.

Daifne
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Post Posted January 10th, 2018, 8:14 am

Moving to the Mobile Forum

Happy112

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Post Posted January 10th, 2018, 11:59 am

tcfmaster wrote: I tried getting in contact with Mozilla's support but can't find a way to do so, there's just an FAQ.


Here's a link to the Mozilla support forum - you'll have to scroll down :

https://support.mozilla.org/en-US/get-involved

tcfmaster
 
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Post Posted January 10th, 2018, 1:50 pm

I just signed out of my account in the Desktop version to test signing back in, now it also tells me my account has been locked.
@Happy112 The 'Contact Us' option just gets me to the FAQ.

Happy112

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Post Posted January 10th, 2018, 2:02 pm

tcfmaster wrote:@Happy112 The 'Contact Us' option just gets me to the FAQ.


Did you click on the link I gave you and then you scroll down to 'Ask a Question' ?

Happy112

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Post Posted January 10th, 2018, 2:48 pm


Happy112

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Post Posted January 11th, 2018, 1:35 am

In addition to the link to the Mozilla support forum I gave you earlier :

https://support.mozilla.org/en-US/kb/ge ... ty-support

tcfmaster
 
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Post Posted January 11th, 2018, 7:05 am


That's exactly the issue I have. Finally there're some instructions on what to do! Thanks very much for all the links, I think I got it from here.

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