MozillaZine

Browser crashing multiple times per day.

User Help for Seamonkey and Mozilla Suite
Madrone
 
Posts: 4
Joined: May 3rd, 2018, 3:04 pm

Post Posted May 3rd, 2018, 3:12 pm

Hi!

If anyone could help me solve this issue I would be eternally grateful. Seamonkey is crashing for me multiple times per day, and this has been going on for months (at least). I've tried all the things you would expect, disabling addons, reinstalling Seamonkey, etc. Does anyone have any suggestions?

Many thanks!

DanRaisch
Moderator

User avatar
 
Posts: 120101
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted May 3rd, 2018, 3:55 pm

reinstalling Seamonkey, etc.

That's not something we would expect. Uninstalling and reinstalling the application itself has absolutely no impact on your Profile, which is where saved data (such as account settings, passwords, browsing history and message files) is stored and where most problems originate.

If no improvement using Safe Mode, do you have the same problem if you create a new profile and test it with no extensions or non-default themes installed?
http://kb.mozillazine.org/Profile_Manager

Also, please post the URLs for the last couple of entries found by entering "about:crashes" (without the quotes) in the browser location bar.

Madrone
 
Posts: 4
Joined: May 3rd, 2018, 3:04 pm

Post Posted May 3rd, 2018, 4:06 pm

You know, it's been a very long time since I tried it in Safe Mode, but I'm fairly certain it crashed that way as well. Because it's been awhile, I will run it that way again for awhile.

Last few crash report entries from today:

https://crash-stats.mozilla.com/report/ ... f500180503

https://crash-stats.mozilla.com/report/ ... 92b0180503

https://crash-stats.mozilla.com/report/ ... 5ab0180503

DanRaisch
Moderator

User avatar
 
Posts: 120101
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted May 3rd, 2018, 4:10 pm

Um, what I said was "If no improvement using Safe Mode, do you have the same problem if you create a new profile and test it with no extensions or non-default themes installed?" I saw that you had tried disabling add-ons (extensions?) so the next diagnostic step would be a new profile.

Madrone
 
Posts: 4
Joined: May 3rd, 2018, 3:04 pm

Post Posted May 3rd, 2018, 4:16 pm

Sorry, I understood what you said I just thought perhaps I should verify my memory is correct by trying safe mode one more time - no disrespect intended! I'll test a new profile for awhile and see what that gets me.

TPR75
 
Posts: 677
Joined: July 25th, 2011, 8:11 am
Location: Poland

Post Posted May 3rd, 2018, 11:29 pm

Madrone wrote:[...]I just thought perhaps I should verify my memory is correct[...]


Yes, you should verify your PC memory:
https://www.memtest86.com/
Free edition will be good for this.

Besides you can turn off hardware acceleration in SeaMonkey:
Menu -> Edit -> Preferences -> Appearance -> Content -> uncheck "Use hardware acceleration when available"
Restart SeaMonkey.

More info:
http://kb.mozillazine.org/Standard_diag ... _SeaMonkey

frg
 
Posts: 614
Joined: December 15th, 2015, 1:20 pm

Post Posted May 4th, 2018, 2:01 am

Also make sure you graphics drivers are up to date. The crashes seem to be deep in core code. If you run Firefox does it also show these problems?

frg
 
Posts: 614
Joined: December 15th, 2015, 1:20 pm

Post Posted May 4th, 2018, 2:04 am

Btw. 2.49.3 just arrived but I doubt it will solve your problem.

therube

User avatar
 
Posts: 19041
Joined: March 10th, 2004, 9:59 pm
Location: Maryland USA

Post Posted May 4th, 2018, 10:20 am

All three reports point to sysfer.dll (something from Symantec?).
(Additionally, two of them also point to msmpeg2vdec.dll.)
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.19) Gecko/20110420 SeaMonkey/2.0.14 Pinball CopyURL+ FetchTextURL FlashGot NoScript

Madrone
 
Posts: 4
Joined: May 3rd, 2018, 3:04 pm

Post Posted May 15th, 2018, 11:10 am

I'm ready to tentatively say I believe the problem is resolved. Bad RAM module, it would seem.

4td8s
 
Posts: 606
Joined: June 24th, 2009, 1:07 pm

Post Posted June 6th, 2018, 9:08 am

yup bad memory sticks can cause not only program crashes but also lockups or blue screens.
run either Memtest or Memtest64 to check for bad RAM sticks

Return to SeaMonkey Support


Who is online

Users browsing this forum: No registered users and 3 guests