MozillaZine

Mail Doesn't Check For Messages

User Help for Seamonkey and Mozilla Suite
Kenneth B
 
Posts: 15
Joined: January 7th, 2017, 7:55 am

Post Posted January 10th, 2017, 1:17 pm

Reinstall SeaMonkey (it will not delete your profile) Does this mean it won't delete passwords, history, cookies etc?
enable admin privileges (or disable UAC) for installer ( click RMB and choose "Run as Admin") I don't understand this, but I know how to run the install program as administrator.
I have Malwarebytes but installed it after Seamonkey.
I previously reinstalled a new download of SM without uninstalling first.

isaacschemm
 
Posts: 204
Joined: January 20th, 2015, 12:29 pm

Post Posted January 10th, 2017, 2:13 pm

I think RMB = right mouse button. So you are on the right track.

TPR75
 
Posts: 585
Joined: July 25th, 2011, 8:11 am
Location: Poland

Post Posted January 10th, 2017, 2:24 pm

Kenneth B wrote:Reinstall SeaMonkey (it will not delete your profile) Does this mean it won't delete passwords, history, cookies etc?


Yes. All these things are stored in your profile.

Kenneth B wrote:enable admin privileges (or disable UAC) for installer ( click RMB and choose "Run as Admin") I don't understand this, but I know how to run the install program as administrator.


Yes. Uninstall and after restart install SeaMonkey as administrator.

Kenneth B wrote:I have Malwarebytes but installed it after Seamonkey.


Check settings for "seamonkey.exe"... or temporarily disable it while testing SeaMonkey.

Kenneth B wrote:I previously reinstalled a new download of SM without uninstalling first.


After uninstall of SeaMonkey you can delete "leftovers" from "Program Files" folder (if there are any). To be sure.

Windows 10 is a big misunderstanding, big mistake. With every new patch it makes new problems. If you have Win10 Pro then you can "downgrade" to Win7 Pro. Just saying...

frg
 
Posts: 383
Joined: December 15th, 2015, 1:20 pm

Post Posted January 11th, 2017, 9:34 am

Again. Did you check you Windows taskbar notification settings? A reinstall will not cure it if they are off.

Kenneth B
 
Posts: 15
Joined: January 7th, 2017, 7:55 am

Post Posted January 11th, 2017, 9:54 am

When I press Get Messages and they are downloaded, I get a notification listing the messages. What else should I check?

makaiguy

User avatar
 
Posts: 16464
Joined: November 18th, 2002, 6:44 pm
Location: Somewhere in SE USA

Post Posted January 11th, 2017, 10:24 am

TPR75 wrote:Windows 10 is a big misunderstanding, big mistake. With every new patch it makes new problems. If you have Win10 Pro then you can "downgrade" to Win7 Pro. Just saying...

I've had very few problems since going from Win7 to Win10. Just saying ...
Doug Wilson, "The Makai Guy"
Win10 (64bit): FF 52.3.0 ESR (64bit), TB 52.3.0 (32bit)║ Android 7.0/6.0.2: FF 54.0.1, No TB for Android available, dammit!
What a fool believes he sees, no wise man has the power to reason away - Doobie Brothers

TPR75
 
Posts: 585
Joined: July 25th, 2011, 8:11 am
Location: Poland

Post Posted January 12th, 2017, 2:53 am

Kenneth B wrote:When I press Get Messages and they are downloaded, I get a notification listing the messages. What else should I check?


Additional question first: Is Win10 clean install or upgrade from Win7/Win8.x?

Additional info: Thunderbird and SeaMonkey shares the same engine for e-mails and newsgroups:
http://kb.mozillazine.org/New_messages_do_not_appear

What is your e-mail account provider's recommended settings for e-mail client? Some ISPs don't like short check time for new messages - default is 10 minutes but some ISPs want it longer (e.g. 20 minutes):
https://forums.techguy.org/threads/solv ... p3.806197/

Did you checked how is automatic download working after you'll hit "Get new messages"?
https://support.mozilla.org/en-US/questions/1082152

Do you have some filters or auto-responder?
https://support.mozilla.org/en-US/questions/1038880

Kenneth B
 
Posts: 15
Joined: January 7th, 2017, 7:55 am

Post Posted January 12th, 2017, 7:03 am

TPR75 wrote:
Kenneth B wrote:When I press Get Messages and they are downloaded, I get a notification listing the messages. What else should I check?


Additional question first: Is Win10 clean install or upgrade from Win7/Win8.x?
It is a fresh install of WIN 10 and Seamonkey

Additional info: Thunderbird and SeaMonkey shares the same engine for e-mails and newsgroups:
http://kb.mozillazine.org/New_messages_do_not_appear

What is your e-mail account provider's recommended settings for e-mail client? Some ISPs don't like short check time for new messages - default is 10 minutes but some ISPs want it longer (e.g. 20 minutes):
https://forums.techguy.org/threads/solv ... p3.806197/

Did you checked how is automatic download working after you'll hit "Get new messages"?
https://support.mozilla.org/en-US/questions/1082152
These sites were informative, but did not yield a solution.
I still have "check for new messages at startup", "check for new messages every 10 Minutes", and "automatically download new messages" do not work when checked.

Do you have some filters or auto-responder?
https://support.mozilla.org/en-US/questions/1038880

TPR75
 
Posts: 585
Joined: July 25th, 2011, 8:11 am
Location: Poland

Post Posted January 13th, 2017, 7:45 am

Kenneth B wrote:
TPR75 wrote:Additional question first: Is Win10 clean install or upgrade from Win7/Win8.x?

It is a fresh install of WIN 10 and Seamonkey


By "fresh" you mean "disk (HDD/SDD) was empty" (no old OS) when Win10 was installed?

Kenneth B wrote:
TPR75 wrote:Additional info: Thunderbird and SeaMonkey shares the same engine for e-mails and newsgroups:
http://kb.mozillazine.org/New_messages_do_not_appear

What is your e-mail account provider's recommended settings for e-mail client? Some ISPs don't like short check time for new messages - default is 10 minutes but some ISPs want it longer (e.g. 20 minutes):
https://forums.techguy.org/threads/solv ... p3.806197/

Did you checked how is automatic download working after you'll hit "Get new messages"?
https://support.mozilla.org/en-US/questions/1082152

Do you have some filters or auto-responder?
https://support.mozilla.org/en-US/questions/1038880


These sites were informative, but did not yield a solution.
I still have "check for new messages at startup", "check for new messages every 10 Minutes", and "automatically download new messages" do not work when checked.


You're providing a little bit too few information. It's really hard to help when user didn't give more info.

SeaMonkey is working under Windows 10 32-bit/64-bit without problems in basic functions (like automatically downloading messages). That's the fact. You're experiencing strange problems with basic functions. Hmm...

Few more questions:
1) Do you have original DVD with Windows 10 installer? I'm assuming you have license for Win10.
2) If not original DVD then it was ISO file downloaded from Internet (and burned on DVD-R). From where did you downloaded this ISO? Do you have hash file fo it (SHA)?
3) User profile for Win10 is with administrator privileges (default) or is it limited user?
4) Do you have UAC (User Account Control) enabled (by default)?
5) SeaMonkey was installed in default folder "C:\Program Files\SeaMonkey\" or it is in different one?
6) Do you keep user's profile in default folder "c:\Users\[USER_NAME]\AppData\Roaming\Mozilla\SeaMonkey\"?
7) After creating new profile (for test) did you made/change setting similar to default profile (except for e-mail account)? And in test profile make basic setting (just to download e-mails).

If you will not write what you have and/or what you did with system and SeaMonkey it will be hard to help you. By default it must work (especially while you can download messages "manually"). If it is not working then you're far from "default"...

Kenneth B
 
Posts: 15
Joined: January 7th, 2017, 7:55 am

Post Posted January 13th, 2017, 9:20 am

TPR75 wrote:
Kenneth B wrote:
TPR75 wrote:Additional question first: Is Win10 clean install or upgrade from Win7/Win8.x?

It is a fresh install of WIN 10 and Seamonkey


By "fresh" you mean "disk (HDD/SDD) was empty" (no old OS) when Win10 was installed?
Yes

Kenneth B wrote:
TPR75 wrote:Additional info: Thunderbird and SeaMonkey shares the same engine for e-mails and newsgroups:
http://kb.mozillazine.org/New_messages_do_not_appear

What is your e-mail account provider's recommended settings for e-mail client? Some ISPs don't like short check time for new messages - default is 10 minutes but some ISPs want it longer (e.g. 20 minutes):
https://forums.techguy.org/threads/solv ... p3.806197/

Did you checked how is automatic download working after you'll hit "Get new messages"?
https://support.mozilla.org/en-US/questions/1082152

Do you have some filters or auto-responder?
https://support.mozilla.org/en-US/questions/1038880


These sites were informative, but did not yield a solution.
I still have "check for new messages at startup", "check for new messages every 10 Minutes", and "automatically download new messages" do not work when checked.


You're providing a little bit too few information. It's really hard to help when user didn't give more info.

SeaMonkey is working under Windows 10 32-bit/64-bit without problems in basic functions (like automatically downloading messages). That's the fact. You're experiencing strange problems with basic functions. Hmm...

Few more questions:
1) Do you have original DVD with Windows 10 installer? I'm assuming you have license for Win10.
No.

2) If not original DVD then it was ISO file downloaded from Internet (and burned on DVD-R). From where did you downloaded this ISO? Do you have hash file fo it (SHA)?
It is an ISO file that was given to me by an organization that refurbishes computers and has been used hundreds of times.

3) User profile for Win10 is with administrator privileges (default) or is it limited user?
I am the administrator.

4) Do you have UAC (User Account Control) enabled (by default)?
Yes.

5) SeaMonkey was installed in default folder "C:\Program Files\SeaMonkey\" or it is in different one?
Yes.

6) Do you keep user's profile in default folder "c:\Users\[USER_NAME]\AppData\Roaming\Mozilla\SeaMonkey\"?
No, I can't find where it is.

7) After creating new profile (for test) did you made/change setting similar to default profile (except for e-mail account)? And in test profile make basic setting (just to download e-mails).
No.

If you will not write what you have and/or what you did with system and SeaMonkey it will be hard to help you. By default it must work (especially while you can download messages "manually"). If it is not working then you're far from "default"...

Kenneth B
 
Posts: 15
Joined: January 7th, 2017, 7:55 am

Post Posted February 26th, 2017, 11:18 am

My last post seems to have disappeared.
Latest observation:
When Seamonkey launches, Mail launches at the same time. There is no evidence that a check for mail was made.
If just Mail is closed out and later relaunched, message says "Host contacted, sending login information:. and never anything else.
Check for messages has the same message plus either "no messages" or "downloading messages".
After messages are downloaded. A box appears with message details.

Kenneth B
 
Posts: 15
Joined: January 7th, 2017, 7:55 am

Post Posted March 11th, 2017, 4:12 pm

There must have been a recent update that fixed the problem. There is now a small envelope symbol in the right of the task bar when messages are available.

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