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Can't send emails: "Unable to save message as draft.&qu

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Post Posted October 15th, 2007, 8:17 pm

When I try to send any email in TB (version 2.0.6; Windows XP), I get this error message: "Unable to save message as draft. Unable to open the temporary file. Check your 'Temporary Directory' setting".

I can neither send emails, nor save them as a draft. I have no problems with any other aspect of Thunderbird though, including downloading messages.

I did a search on Google before finding this site, and all I got was someone suggesting to delete the contents of the temporary folder that was created by the installation file of TB. But that was for version 1.6. My folder in Program files does not have a "temp" or "temporary" subfolder. The only folder I have that might be remotely related, is called:

"C:\Documents and Settings\USERNAME\Application Data\Thunderbird\Profiles\yb9sl9sm.default\Mail\Local Folders\pop.EMAILUSERNAME.net"

This folder contains files that end in .msf, and I don't know how to access these files, or to clear their contents, nor do I feel safe doing so (have no clue what they are). This is probably the wrong folder anyway.

Can anyone help with my problem?

DanRaisch
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Post Posted October 15th, 2007, 8:24 pm

You were on the right track.

How recently have you compacted your folders? Compacting is something that needs to be done regularly in any email program. We recommend weekly, but many of us do it daily. When done often enough, it can be an extremely fast process. Not doing so can lead to problems like those you are experiencing. See this about how to and why it's so important: http://kb.mozillazine.org/Compacting_folders

If you haven't been doing that before, and 'compacting' them now (and leaving a long enough time for the process to complete) doesn't fully resolve the problem then do the following on each account:

Close Thunderbird. Find and delete all of the files with the .msf file extension in your profile folder/Mail http://kb.mozillazine.org/Profile_Folder#Thunderbird including your Local Folders, especially if you are using the global inbox. You must have "View hidden files and folders" on http://spywarewarrior.com/viewtopic.php?t=272 and you need to set "hide extensions for known file types" off (just below View Hidden) if you are using Windows. These are your mail summary files and do not hold any messages themselves. They will be rebuilt the next time you open each folder in Thunderbird. Compact all your folders when you have completed this.

To avoid this happening again, see the tips in these articles:
http://kb.mozillazine.org/Keep_it_worki ... derbird%29
http://kb.mozillazine.org/Performance_%28Thunderbird%29

Daifne
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Post Posted October 15th, 2007, 8:26 pm

How recently have you compacted your folders? Compacting is something that needs to be done regularly in any email program. We recommend weekly, but many of us do it daily. When done often enough, it can be an extremely fast process. Not doing so can lead to problems like those you are experiencing. See this about how to and why it's so important: http://kb.mozillazine.org/Compacting_folders

If you haven't been doing that before, and 'compacting' them now (and leaving a long enough time for the process to complete) doesn't fully resolve the problem then do the following on each account:

Close Thunderbird. Find and delete all of the files with the .msf file extension in your profile folder/Mail http://kb.mozillazine.org/Profile_folder_-_Thunderbird including your Local Folders, especially if you are using the global inbox. You must have "View hidden files and folders" on http://spywarewarrior.com/viewtopic.php?t=272 and you need to set "hide extensions for known file types" off (just below View Hidden) if you are using Windows. These are your mail summary files and do not hold any messages themselves. They will be rebuilt the next time you open each folder in Thunderbird. Compact all your folders when you have completed this. http://kb.mozillazine.org/Compacting_folders

To avoid this happening again, see the tips in these articles:
http://kb.mozillazine.org/Keep_it_worki ... derbird%29
http://kb.mozillazine.org/Performance_%28Thunderbird%29
JE SUIS CHARLIE
“If you make people think they're thinking, they'll love you; but if you really make them think, they'll hate you.” ― Harlan Ellison
Please do not PM me for personal support. Keep posts here in the Forums instead and we all learn.

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Post Posted October 15th, 2007, 8:57 pm

haha, two moderators answer the question at the same time using the same canned response. hey, if it works it works, so no complaints here.

guys, the only thing about compacting the folders, and deleting the .msf files is, that I'm ultra scared about losing the emails. another thing I'm scared of is that if I backup my emails, and I actually *DO* lose them in the compacting/deleting process, that when I go to restore the emails from teh backup file, that they do not retain the dates and times that the emails were sent. that is very important to me.

so can you give me any idea of whether others have experienced deletion/loss of emails as a result of compacting the folders and deleting the files, and whether the restoration of the backup file results in a loss of the time/date stamp of each email?

guys please tell me the truth--I really don't want to lose my emails!!

Daifne
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Post Posted October 15th, 2007, 9:20 pm

Excuse me. I wrote it and have allowed Dan to use it. I paste things that I commonly use because I have RSI's and want to save my wrist. Do you have a problem with that?
JE SUIS CHARLIE
“If you make people think they're thinking, they'll love you; but if you really make them think, they'll hate you.” ― Harlan Ellison
Please do not PM me for personal support. Keep posts here in the Forums instead and we all learn.

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Post Posted October 15th, 2007, 10:19 pm

Daifne wrote:Excuse me. I wrote it and have allowed Dan to use it. I paste things that I commonly use because I have RSI's and want to save my wrist. Do you have a problem with that?


as stated, I don't have a problem with it. Actually I completed the procedure exactly as you recommended. I went to the folder that contained all my .msf files, did a search in Explorer for all flies ending in .msf, and deleted all of them. then opened TB and compacted the folders.

now I restarted TB, and can send emails again.

I thank you for all the time spent reading my post and answering my questions (and all the calories burned in using your wrist to initially type out all that helpful information).

thanks again

Guest
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Post Posted October 15th, 2007, 10:27 pm

Anonymous wrote:
Daifne wrote:Excuse me. I wrote it and have allowed Dan to use it. I paste things that I commonly use because I have RSI's and want to save my wrist. Do you have a problem with that?


as stated, I don't have a problem with it. Actually I completed the procedure exactly as you recommended. I went to the folder that contained all my .msf files, did a search in Explorer for all flies ending in .msf, and deleted all of them. then opened TB and compacted the folders.

now I restarted TB, and can send emails again.

I thank you for all the time spent reading my post and answering my questions (and all the calories burned in using your wrist to initially type out all that helpful information).

thanks again


EDIT: I closed and reopened TB, re-compacted the folders, and no more sending of emails. I still get the error message to 'unable to open Temporary File. Check your 'Temporary Directory' setting".

This after I have deleted all .msf files, re-compacted the folders, and tryied to send an email.

Are there further steps needed that I did not complete?

Any help would be appreciated

DanRaisch
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Post Posted October 16th, 2007, 3:55 am

1. Open your OS temporary directory (Windows 2000/XP: Start -> Run -> Type %temp% -> OK) and delete all files and folders contained therein.

2. Reboot the system and test sending with Thunderbird.

3. Check you setting under Tools->Account Settings->Copies & Folders to see what is set as the target for the "Drafts" folder. If it does not point to the "Drafts" folder of that account, and/or if the target is NOT a folder on the HD of the local computer, change it to point to the local computer.

4. Close Thunderbird, reboot the system and test sending with Thunderbird.

5. If steps 1 through 4. do not resolve the issue, it is time to try the "sledge hammer" method. First, backup your Profile ( http://kb.mozillazine.org/Profile_backup ). No, if performed exactly as indicated you will not lose either message content or message data/time information.

Create a new sub-folder under Local Folders. Move all of the messages currently in your Sent folder to that new subfolder.

Confirm that you have made the recommended backup of your Profile.

Close Thunderbird and navigate to your Profile folder. Delete both the file Sent.msf and the file Sent with no extension.

Restart Thunderbird and send a test message. You should then find a new, empty Sent folder in place. Copy any messages you MUST have in your Sent folder from the sub-folder created above to the Sent folder. Compact the Inbox after those messages are copied in.

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