MozillaZine

Thunderbird crashes when deleting messages(s)

User Help for Mozilla Thunderbird
Netman7
 
Posts: 21
Joined: January 13th, 2006, 6:58 am

Post Posted July 17th, 2019, 7:27 pm

I successfully used Thunderbird for several years until now when it started crashing every time I delete an email message. It started doing so in v60, about 2 updates ago I now have 60.8.0, 64 bit, but updating has not solved the problem. I have multiple accounts configured in it. It has now become totally useless and I had to start using another email client but I would like to return to Thunderbird.

I am using a portablized version from the beginning.

Crash Report:
==================================================
AdapterDeviceID: 0x1380
AdapterDriverVersion: 23.21.13.8813
AdapterSubsysID: 37513842
AdapterVendorID: 0x10de
Add-ons: accountcolors%40DW-dev:11.1,disable_dnd_tb%40pqrs.org:3.2.0,tbsortfolders%40xulforum.org:1.2.1,%7B58D4392A-842E-11DE-B51A-C7B855D89593%7D:2.1.6,%7BCC3C233D-6668-41bc-AAEB-F3A1D1D594F5%7D:0.10.2,wetransfer%40extensions.thunderbird.net:2.0.0,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:60.8.0
AvailablePageFile: 5665492992
AvailablePhysicalMemory: 635568128
AvailableVirtualMemory: 140731138060288
BIOS_Manufacturer: American Megatrends Inc.
BlockedDllList:
BlocklistInitFailed: 1
BreakpadReserveAddress: 2453483290624
BreakpadReserveSize: 83886080
BuildID: 20190703133823
CPUMicrocodeVersion: 0x20
ContentSandboxCapable: 1
ContentSandboxLevel: 1
CrashTime: 1563416173
Email: Neiting@gmail.com
FramePoisonBase: 9223372036600889344
FramePoisonSize: 65536
InstallTime: 1563285532
ModuleSignatureInfo: {"Comodo Security Solutions, Inc.":["guard64.dll"],"Microsoft Corporation":["api-ms-win-crt-runtime-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-multibyte-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","d3dcompiler_47.dll","msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["appresolver.dll","wscapi.dll","srvcli.dll","InputHost.dll","TextInputFramework.dll","CoreUIComponents.dll","Windows.UI.dll","Bcp47Langs.dll","WINMMBASE.dll","winmm.dll","iertutil.dll","cabinet.dll","AudioSes.dll","avrt.dll","MMDevAPI.dll","winnsi.dll","wtsapi32.dll","WinTypes.dll","winhttp.dll","xmllite.dll","msvcp110_win.dll","propsys.dll","policymanager.dll","d2d1.dll","d3d11.dll","dcomp.dll","CoreMessaging.dll","rmclient.dll","twinapi.appcore.dll","dwmapi.dll","gpapi.dll","dxgi.dll","ntmarta.dll","rsaenh.dll","IPHLPAPI.DLL","dnsapi.dll","mswsock.dll","CRYPTBASE.DLL","fltLib.dll","version.dll","devobj.dll","winsta.dll","sspicli.dll","userenv.dll","msasn1.dll","powrprof.dll","kernel.appcore.dll","profapi.dll","gdi32full.dll","ucrtbase.dll","wintrust.dll","KERNELBASE.dll","bcrypt.dll","crypt32.dll","win32u.dll","windows.storage.dll","msvcp_win.dll","cryptsp.dll","bcryptPrimitives.dll","cfgmgr32.dll","oleaut32.dll","gdi32.dll","msctf.dll","SHCore.dll","imagehlp.dll","ole32.dll","user32.dll","sechost.dll","advapi32.dll","imm32.dll","nsi.dll","msvcrt.dll","clbcatq.dll","shell32.dll","combase.dll","rpcrt4.dll","ws2_32.dll","shlwapi.dll","setupapi.dll","kernel32.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","xul.dll","nssckbi.dll","freebl3.dll","lgpllibs.dll","nss3.dll","softokn3.dll","ldap60.dll","mozglue.dll","prldap60.dll"],"NVIDIA Corporation PE Sign v2016":["nvwgf2umx.dll","nvldumdx.dll"]}
Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x1380, AdapterSubsysID: 37513842, AdapterDriverVersion: 23.21.13.8813
FP(D00-L1000-W00001000-T000) D2D1.1? DWrite? DWrite+ D2D1.1+ WR? WR- OMTP? OMTP+
ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6}
ProductName: Thunderbird
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 35166
StartupCrash: 0
StartupTime: 1563415951
SystemMemoryUsePercentage: 85
TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20190703133823","version":"60.8.0","vendor":null,"platformVersion":"60.8.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":4056,"virtualMaxMB":134217728,"cpu":{"count":4,"cores":4,"vendor":"GenuineIntel","family":6,"model":58,"stepping":9,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":3203,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":17763,"windowsUBR":615,"installYear":2018},"hdd":{"profile":{"model":"Maxtor 6V200E0","revision":"VA111630"},"binary":{"model":"INTEL SSDSC2KW256G8","revision":"LHF002C"},"system":{"model":"INTEL SSDSC2KW256G8","revision":"LHF002C"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Direct2D 1.1","adapters":[{"description":"NVIDIA GeForce GTX 750 Ti","vendorID":"0x10de","deviceID":"0x1380","subsysID":"37513842","RAM":2048,"driver":"C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\\nvldumdx.dll C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\\nvldumd.dll","driverVersion":"23.21.13.8813","driverDate":"10-27-2017","GPUActive":true}],"monitors":[{"screenWidth":1600,"screenHeight":900,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"d3d11","gpuProcess":{"status":"unavailable"},"advancedLayers":{"status":"available"},"d3d11":{"status":"available","version":45056,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"isWow64":false,"sec":{"antivirus":["COMODO Antivirus"],"antispyware":["COMODO Advanced Protection"],"firewall":["COMODO Firewall"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":false},"userPrefs":{"app.update.auto":false,"app.update.service.enabled":false,"browser.cache.disk.capacity":358400,"browser.search.region":"US","devtools.chrome.enabled":false,"devtools.debugger.remote-enabled":false,"gfx.direct2d.disabled":false,"layers.acceleration.disabled":false},"sandbox":{"effectiveContentProcessLevel":1},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null,"defaultSearchEngine":"google","defaultSearchEngineData":{"name":"Google","loadPath":"jar:[app]/omni.ja!messenger/google.xml","origin":"default","submissionURL":"https://www.google.com/search?q=&ie=utf-8&oe=utf-8&aq=t"}},"profile":{"creationDate":16596},"addons":{"activeAddons":{"disable_dnd_tb@pqrs.org":{"version":"3.2.0","scope":1,"type":"extension","updateDay":17681,"isSystem":false,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Disable DragAndDrop (Thunderbird)","name":"Disable DragAndDrop (Thunderbird)","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17593},"{58D4392A-842E-11DE-B51A-C7B855D89593}":{"version":"2.1.6","scope":1,"type":"extension","updateDay":17780,"isSystem":false,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Add ability to reduce header size to one or two lines. Linkify subjects in RSS feeds.","name":"CompactHeader","userDisabled":false,"appDisabled":false,"foreignInstall":true,"hasBinaryComponents":false,"installDay":16402},"accountcolors@DW-dev":{"version":"11.1","scope":1,"type":"extension","updateDay":17852,"isSystem":false,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Associates colors with account names and identities. Applies colors to folder tree, message list and","name":"Account Colors","userDisabled":false,"appDisabled":false,"foreignInstall":true,"hasBinaryComponents":false,"installDay":16552},"tbsortfolders@xulforum.org":{"version":"1.2.1","scope":1,"type":"extension","updateDay":17927,"isSystem":false,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"An extension that allows you to change the way Thunderbird sorts folders in the folder pane.","name":"Manually sort folders","userDisabled":false,"appDisabled":false,"foreignInstall":true,"hasBinaryComponents":false,"installDay":15777},"{CC3C233D-6668-41bc-AAEB-F3A1D1D594F5}":{"version":"0.10.2","scope":1,"type":"extension","updateDay":17932,"isSystem":false,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Allow to redirect (a.k.a. \"remail\") mail messages to other recipients.","name":"Mail Redirect","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17593},"wetransfer@extensions.thunderbird.net":{"version":"2.0.0","scope":1,"type":"extension","updateDay":18093,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":false,"blocklisted":false,"description":"Share your attachments via WeTransfer","name":"FileLink for WeTransfer","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17927}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"60.8.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16596,"updateDay":18093},"activePlugins":[],"activeGMPlugins":{},"activeExperiment":{},"persona":null}}
ThreadIdNameMapping: 14732:"Gecko_IOThread",18156:"Link Monitor",12260:"Socket Thread",12568:"JS Watchdog",16076:"BGReadURLs",17084:"Timer",16544:"Hang Monitor",13924:"Cache2 I/O",728:"Cookie",15840:"GMPThread",15980:"WindowsVsyncThread",16672:"Compositor",18096:"VRListener",16676:"ImgDecoder #1",15576:"ImageIO",1232:"IPDL Background",9100:"HTML5 Parser",17752:"PlayEventSound",14772:"localStorage DB",11976:"LoadRoots",15708:"DataStorage",13984:"DataStorage",3100:"mozStorage #1",13976:"ImageBridgeChild",2588:"ImgDecoder #2",14264:"ImgDecoder #3",18192:"DOM Worker",10528:"mozStorage #2",16884:"mozStorage #3",16288:"mozStorage #4",17444:"SysProxySetting",5748:"ProxyResolution",13880:"DataStorage",11488:"URL Classifier",7552:"Classifier Update",6356:"DNS Resolver #1",18312:"DNS Resolver #2",16872:"StreamTrans #20",
Throttleable: 1
TotalPageFile: 13380243456
TotalPhysicalMemory: 4253437952
TotalVirtualMemory: 140737488224256
URL:
UptimeTS: 2226.75729
User32BeforeBlocklist: 1
Vendor:
Version: 60.8.0
Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : a00943d9-9c2e-4633-9b59-0057a3160994
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
MSAFD Irda [IrDA] : 2 : 26 : 1 : 1 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 3972523d-2af1-11d1-b655-00805f3642cc
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a
useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.
=====================================================================================

Please advise, if possible as to what the problem is and how to solve it.

Thanks

Matt

wsmwk
 
Posts: 2571
Joined: December 7th, 2004, 6:52 am

Post Posted July 18th, 2019, 11:23 am

Please post your crash IDs here - see https://support.mozilla.org/en-US/kb/mo ... sh-reports

Netman7
 
Posts: 21
Joined: January 13th, 2006, 6:58 am

Post Posted July 22nd, 2019, 10:20 am

Latest ID: bp-f45967bb-ec18-4ef4-8b24-5a2160190722

wsmwk
 
Posts: 2571
Joined: December 7th, 2004, 6:52 am

Post Posted July 22nd, 2019, 6:51 pm


Netman7
 
Posts: 21
Joined: January 13th, 2006, 6:58 am

Post Posted July 25th, 2019, 7:29 am

Unfortunately, I do not understand what am I to do ?

I did start Thunderbird in Safe mode, but it still crashes as it does in the regular mode.

wsmwk
 
Posts: 2571
Joined: December 7th, 2004, 6:52 am

Post Posted July 25th, 2019, 7:39 am

Try RENAMING (don't delete please) Inbox.msf to badinbox.msfbad in your account's folder in the Thunderbird profile https://support.mozilla.org/en-US/kb/pr ... -user-data

If it's an imap account it will be in the "imapmail" subfolder of the profile.

Return to Thunderbird Support


Who is online

Users browsing this forum: No registered users and 5 guests