MozillaZine

Hyperlinks

User Help for Mozilla Thunderbird
babarara
 
Posts: 11
Joined: November 7th, 2016, 3:26 pm

Post Posted May 23rd, 2018, 3:27 pm

I have been sent an email from a society that I am a member of which contains a hyperlink.

If I check that email on-line (it is a gmail address) the hyperlink is there and works but once it has been sent to Thunderbird it only exists as text.

Is this a Thunderbird setting thing? If it is what do I need to change?

If it is not a Thunderbird setting thing then what is it?

I'm baffled.

DanRaisch
Moderator

User avatar
 
Posts: 120588
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted May 23rd, 2018, 4:16 pm

How is Thunderbird set to display your received messages? Check that in the opened message using menu path View->Message body as->make sure it's set to "Original HTML".

tanstaafl
Moderator

User avatar
 
Posts: 44606
Joined: July 30th, 2003, 5:06 pm

Post Posted May 23rd, 2018, 6:18 pm

You should be able to see hyperlinks even in plain text messages. If you don't see it underlined (with the default theme I see a blue underline, purple if its ever been clicked) that implies that Thunderbird didn't recognize that string as a URL (hyperlink). Check that your system has a valid default browser setting by double clicking on a .html file on your hard disk in windows explorer and see if its gets automatically displayed in your browser.

Sometimes that system setting gets broken. See http://kb.mozillazine.org/Default_browser . If you want Thunderbird to use a different browser than the systems default browser see http://kb.mozillazine.org/Changing_the_ ... hunderbird

babarara
 
Posts: 11
Joined: November 7th, 2016, 3:26 pm

Post Posted May 24th, 2018, 12:58 am

DanRaisch wrote:How is Thunderbird set to display your received messages? Check that in the opened message using menu path View->Message body as->make sure it's set to "Original HTML".


It is set to "Original HTML".

Thanks for the suggestion.

babarara
 
Posts: 11
Joined: November 7th, 2016, 3:26 pm

Post Posted May 24th, 2018, 1:12 am

tanstaafl wrote:You should be able to see hyperlinks even in plain text messages. If you don't see it underlined (with the default theme I see a blue underline, purple if its ever been clicked) that implies that Thunderbird didn't recognize that string as a URL (hyperlink). Check that your system has a valid default browser setting by double clicking on a .html file on your hard disk in windows explorer and see if its gets automatically displayed in your browser.

Sometimes that system setting gets broken. See http://kb.mozillazine.org/Default_browser . If you want Thunderbird to use a different browser than the systems default browser see http://kb.mozillazine.org/Changing_the_ ... hunderbird


Just tried that. My default browser was Firefox and changed it to Chrome. No joy.

Changed back to Firefox. No joy.

Shut down Thunderbird and restarted it. No joy.

Thanks for the suggestion.

tanstaafl
Moderator

User avatar
 
Posts: 44606
Joined: July 30th, 2003, 5:06 pm

Post Posted May 24th, 2018, 9:09 am

Does the problem only occur with that message?
Is the hyperlink/URL underlined when you read that message in Thunderbird?

Use view -> message source or control-U and look at the raw message source. There should be a Content-Type: header near the Subject header. What is it set to? An example is:

Content-Type: multipart/alternative; boundary="RfUaOxequbAq=_?:"

If you have more than one Content-Type header in the message I'm asking for the one nearest the beginning of the message.

If the message is small, doesn't have an attachment, and doesn't contain anything private/confidential, can you post the raw message source starting with the Subject: header through the rest of the message body? That avoids most of the headers that don't matter, or might contain email addresses (which you probably want to keep private).

You could either post it here, or post a link to something like Dropbox where you uploaded it.

babarara
 
Posts: 11
Joined: November 7th, 2016, 3:26 pm

Post Posted May 24th, 2018, 2:06 pm

I think this is what you are after:

Subject: Updates to our Privacy Policy
MIME-Version: 1.0
Content-Type: multipart/alternative; boundary="22303217-135801-11323"
X-JobId: InTouch-135801-11323
X-Original-Sender: Secertary@arglyefanstrust.co.uk
Sender: AFT Secretary <Secertary=arglyefanstrust.co.uk@yourcrm.co.uk>
Date: Wed, 23 May 2018 21:35:41 +0100
Message-ID: <0.0.0.2.1D3F2D59DD8208A.2CCF@mta201.yourcrm.co.uk>

--22303217-135801-11323
Content-Type: text/plain; charset=utf-8

GDPR DRAFTAs you may know, new data protection regulations,
called GDPR, come into force from 25th May.We currently hold
your contact details on the Argyle Fans’ Trust membership
database from which we can send you emails and letters about
membership renewals, AFT events and activities and other
communications to do with the Trust and the Club. This
includes your name, address and email where appropriate.We
do not pass these onto any third party.To go on hearing from
us, you need do nothing. But if you want to opt out, please
click on the button below.If your membership of the Trust
has lapsed and you would like to rejoin for the exciting
season ahead, please contact us at
membership@argylefanstrust.com.Keep it Green,The AFT Board
/ Unsubscribe \r\n http://www.intouchcrm.co.uk/e/unsubscri ... TuO-135801


The unsubscribe link at the bottom works.

The "membership@" email address does not. It appears as text only and is not underlined.
Last edited by babarara on May 24th, 2018, 2:13 pm, edited 1 time in total.

babarara
 
Posts: 11
Joined: November 7th, 2016, 3:26 pm

Post Posted May 24th, 2018, 2:11 pm

tanstaafl wrote:Does the problem only occur with that message?
Is the hyperlink/URL underlined when you read that message in Thunderbird?

Use view -> message source or control-U and look at the raw message source. There should be a Content-Type: header near the Subject header. What is it set to? An example is:

Content-Type: multipart/alternative; boundary="RfUaOxequbAq=_?:"

If you have more than one Content-Type header in the message I'm asking for the one nearest the beginning of the message.

If the message is small, doesn't have an attachment, and doesn't contain anything private/confidential, can you post the raw message source starting with the Subject: header through the rest of the message body? That avoids most of the headers that don't matter, or might contain email addresses (which you probably want to keep private).

You could either post it here, or post a link to something like Dropbox where you uploaded it.



This is what it looks like.

Image

tanstaafl
Moderator

User avatar
 
Posts: 44606
Joined: July 30th, 2003, 5:06 pm

Post Posted May 24th, 2018, 2:58 pm

"The "membership@" email address does not. It appears as text only and is not underlined."

That might be because its missing a space between the domain name and the Keep it Green text following it. i.e. It thinks membership@argylefanstrust.com.Keep is not a valid email address because it has a invalid domain name.

babarara
 
Posts: 11
Joined: November 7th, 2016, 3:26 pm

Post Posted May 25th, 2018, 5:04 am

It might have been that but it wasn't (at least I don't think so).

What it was was that the sender had not created a hyperlink in the first place and the wording ("membership@argylefanstrust.com") existed only as plain text.

Put this one on the spike. It is done.

Thanks for your suggestion - it got momentum going in the right direction by focussing on that address.

babarara
 
Posts: 11
Joined: November 7th, 2016, 3:26 pm

Post Posted May 25th, 2018, 5:06 am

Or in other words it appeared as text only because it was text only.

Return to Thunderbird Support


Who is online

Users browsing this forum: Bing [Bot] and 8 guests