MozillaZine

Input text message void

User Help for Mozilla Thunderbird
manueltsantos
 
Posts: 3
Joined: May 6th, 2017, 11:59 pm

Post Posted May 7th, 2017, 12:13 am

Some incoming text messages are void.
This is one of them.
Received: (qmail 29660 invoked from network); 6 May 2017 23:07:55 -0000
Received: from unknown (HELO mail.edp.pt) ([185.58.83.13])
(envelope-sender <@edp.pt>)
by ptmail-mta04 (qmail-ptmail-1.0.0) with ESMTPS
for <@SAPO.PT>; 6 May 2017 23:07:55 -0000
Received-SPF: pass (ptmail-mta04: SPF record at edp.pt designates 185.58.83.13 as permitted sender)
X-PTMail-RemoteIP: 185.58.83.13
X-PTMail-AllowedSender-Action:
X-PTMail-Service: default
Received: from EDPERMEXCPRDAP1.edp.pt (10.136.19.93) by
EDPERMEXCPRDAP4.cpdnet.pt (10.136.51.95) with Microsoft SMTP Server (TLS) id
15.0.1263.5; Sun, 7 May 2017 00:07:54 +0100
Received: from EDPERMEXCPRDAP2.edp.pt (10.136.19.94) by EDPERMEXCPRDAP1.edp.pt
(10.136.19.93) with Microsoft SMTP Server (TLS) id 15.0.1263.5; Sun, 7 May
2017 00:07:53 +0100
Received: from edpexlprdosb12.cpdprd.pt (10.134.17.58) by mail.edp.pt
(10.136.19.94) with Microsoft SMTP Server id 15.0.1263.5 via Frontend
Transport; Sun, 7 May 2017 00:07:53 +0100
Date: Sun, 7 May 2017 00:07:43 +0100
From: <@edp.pt>
To: <@SAPO.PT>
Message-ID: <@edpexlprdosb12.cpdprd.pt>
Subject: =?UTF-8?Q?Condi=C3=A7=C3=B5es_do_seu_novo_contrato?=
=?UTF-8?Q?_de_Energia_com_a_EDP_Comercial?=
MIME-Version: 1.0
Content-Type: multipart/related; boundary="MIME_Boundary";
start="<86d47b9f0000015bdfb1a70600003e91>"; type="text/html"
mscid: 56523355
mid: 0644518f-9a65-4628-ae95-4ee15b106336
Return-Path: @edp.pt

--MIME_Boundary
Content-ID: <86d47b9f0000015bdfb1a70600003e91>
Content-Type: text/html; charset="utf-8"
Content-Transfer-Encoding: quoted-printable

<P><SPAN style=3D"FONT-FAMILY: calibri,geneva,sans-serif">Caro(a) Cliente,<=
/SPAN><BR><B><SPAN style=3D"FONT-FAMILY: calibri, geneva, sans-serif"><BR>J=
unto enviamos as novas condi=C3=A7=C3=B5es do seu contrato de energia Eletr=
icidade</SPAN></B><BR><SPAN style=3D"FONT-FAMILY: calibri,geneva,sans-serif=
">Em anexo, seguem as novas condi=C3=A7=C3=B5es gerais e particulares do se=
u contrato. Est=C3=A1 a receb=C3=AA-las porque:<BR><BR></SPAN><SPAN style=
=3D"FONT-FAMILY: calibri,geneva,sans-serif">a) J=C3=A1 =C3=A9 nosso cliente=
e alterou parte(s) do seu contrato (exemplos: pediu fatura eletr=C3=B3nica=
, mudou a forma de pagamento, aderiu a uma nova oferta de energia ou de ser=
vi=C3=A7os EDP, como o Funciona ou a Fatura Segura)<BR><BR>b) Vai ser nosso=
cliente pela primeira vez. Neste caso, o seu contrato entra em vigor apena=
s a partir do momento em que a EDP Comercial comece a fornecer energia. Rec=
eber=C3=A1 brevemente um email com essa confirma=C3=A7=C3=A3o.</SPAN><BR><B=
R><BR><B><SPAN style=3D"FONT-FAMILY: calibri, geneva, sans-serif">Leia com =
aten=C3=A7=C3=A3o e verifique se todos os dados est=C3=A3o corretos</SPAN><=
/B><BR><SPAN style=3D"FONT-FAMILY: calibri,geneva,sans-serif">Leia atentame=
nte o documento anexo a este email e verifique se est=C3=A1 conforme ao que=
nos solicitou. Guarde uma das c=C3=B3pias e envie-nos a outra assinada pel=
o titular atrav=C3=A9s de uma das seguintes formas:</SPAN><SPAN style=3D"FO=
NT-FAMILY: calibri,geneva,sans-serif"></P>
<UL>
<LI><SPAN style=3D"FONT-FAMILY: calibri,geneva,sans-serif">Por email: digit=
alize e @edp.pt=20
<LI><SPAN style=3D"FONT-FAMILY: calibri,geneva,sans-serif">Por correio (sem=
custos de envio): coloque num envelope fechado com a indica=C3=A7=C3=A3o d=
e destinat=C3=A1rio "EDP Comercial Comercializa=C3=A7=C3=A3o de Energia S.A=
. , Remessa Livre 19114, EC Gare do Oriente 1991-901 Lisboa" e coloque no c=
orreio (n=C3=A3o necessita de selo)</SPAN></LI></UL>
<P><SPAN style=3D"FONT-FAMILY: calibri,geneva,sans-serif"><STRONG></STRONG>=
</SPAN>&nbsp;</P>
<P><SPAN style=3D"FONT-FAMILY: calibri,geneva,sans-serif"><STRONG>Estamos d=
ispon=C3=ADveis para esclarecer as suas d=C3=BAvidas</STRONG></SPAN></P>
<P><SPAN style=3D"FONT-FAMILY: calibri,geneva,sans-serif">Atrav=C3=A9s da s=
ua =C3=A1rea de cliente <A href=3D"http://edponline.edp.pt/">edponline.edp.=
pt</A>, em <A href=3D"http://energia.edp.pt/">energia.edp.pt</A>, da linha =
de atendimento a clientes 808 53 53 53 (dias =C3=BAteis, das 8h =C3=A0s 22h=
), ou nas nossas lojas.</SPAN></P>
<P><SPAN style=3D"FONT-FAMILY: calibri,geneva,sans-serif"></SPAN></SPAN><SP=
AN style=3D"FONT-FAMILY: calibri, geneva, sans-serif">&nbsp;</P>
<P></SPAN><BR><SPAN style=3D"FONT-FAMILY: calibri,geneva,sans-serif">Obriga=
do pela sua prefer=C3=AAncia</SPAN><BR><BR><SPAN style=3D"FONT-FAMILY: cali=
bri,geneva,sans-serif">Adriano Prates<BR>Diretor Comercial</SPAN></P></SPAN=
>=

Any special reason for this?
Regards,
Manuel Santos

tanstaafl
Moderator

User avatar
 
Posts: 42569
Joined: July 30th, 2003, 5:06 pm

Post Posted May 7th, 2017, 12:56 am

One problem seems to be that the Content-Type header says its a multipart message with several inter-related parts, but it actually has only one part. The one part doesn't even end properly, with a boundary string with two hyphens at the end. Thunderbird doesn't handle messages with MIME errors well.

Moved from Thunderbird Bugs to Thunderbird Support.

manueltsantos
 
Posts: 3
Joined: May 6th, 2017, 11:59 pm

Post Posted May 7th, 2017, 1:55 am

I've only pasted the first part of the msg source code, because it was too long.
This is the final part of first MIME Boundary and the begining of the second Mime:

bri,geneva,sans-serif">Adriano Prates<BR>Diretor Comercial</SPAN></P></SPAN=
>=

--MIME_Boundary
Content-Type: application/pdf; name="3_ADMINISTRACAO_PREDIO_LOTE_43.PDF"
Content-Transfer-Encoding: base64
Content-Disposition: attachment; filename="3_ADMINISTRACAO_PREDIO_LOTE_43.PDF"
Content-Description: 3_ADMINISTRACAO_PREDIO_LOTE_43.PDF

JVBERi0xLjYNCiVET0MxIFJlc291cmNlR1VJRD1CQjRFMDI5MTVFQjQ0MzlDQUIxQTFGOTlDMDFC
QzQxOA0KJURPQzEgUmVzb3VyY2VHVUlEPTZBMDk1MTY0QUI0RjRDM0U5MTdDQ0U3RkVCREFCOTE1
DQol4uPkDQoxIDAgb2JqDQo8PCAvVHlwZSAvUGFnZQ0KL1BhcmVudCAzIDAgUg0KL1Jlc291cmNl
cyA0IDAgUg0KL0NvbnRlbnRzIDIgMCBSDQovTWVkaWFCb3ggWzAgMCA1OTUuMzQ5IDg0MS45OTRd
DQo+PiBlbmRvYmoNCjIgMCBvYmogPDwvTGVuZ3RoIDc2MjMgL0ZpbHRlciAvRmxhdGVEZWNvZGU+
Pg0Kc3RyZWFtDQp4nJ1dS3PcSHK+T8T8h/LBEZowBdUTD+3BwSGpMe0ZkibpXYdDF7AbbGG2u0E1

The source code msg end is:

WzxFMThFNTk3M0RFRUEzNTQ3OEFGMkRCRTUyNjE5REVFQj48RTE4RTU5NzNERUVBMzU0NzhBRjJE
QkU1MjYxOURFRUI+XQ0KPj4NCnN0YXJ0eHJlZg0KNDY2NDU0DQolJUVPRg0K
--MIME_Boundary--

I hope this can help.

tanstaafl
Moderator

User avatar
 
Posts: 42569
Joined: July 30th, 2003, 5:06 pm

Post Posted May 7th, 2017, 2:11 am

That is an attachment, not a second MIME body part that is displayed as part of the message body.

manueltsantos
 
Posts: 3
Joined: May 6th, 2017, 11:59 pm

Post Posted May 7th, 2017, 3:26 am

Ok. That's all I have in the source code msg. Thanks

Return to Thunderbird Support


Who is online

Users browsing this forum: No registered users and 4 guests