MozillaZine

Thunderbird crashes for no reson

User Help for Mozilla Thunderbird
Rokask
 
Posts: 1
Joined: February 11th, 2019, 12:56 pm

Post Posted February 11th, 2019, 1:02 pm

Hello,

for one of our users thunderbird crashes every day for no reson, we got 8 users with same setup (plugins, thunderbird versions), maybe some can understand if there is any info in error log:

AdapterDeviceID: 0x5912
AdapterDriverVersion: 25.20.100.6323
AdapterSubsysID: 79941462
AdapterVendorID: 0x8086
Add-ons: lt%40dictionaries.addons.mozilla.org:1.3.1-2015.09.07,%7B8845E3B3-E8FB-40E2-95E9-EC40294818C4%7D:1.2,%7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:6.2.5,tbsortfolders%40xulforum.org:1.2.1,wetransfer%40extensions.thunderbird.net:2.0.0,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:60.5.0
AvailablePageFile: 11966468096
AvailablePhysicalMemory: 9918763008
AvailableVirtualMemory: 2492768256
BIOS_Manufacturer: American Megatrends Inc.
BlockedDllList:
BreakpadReserveAddress: 43188224
BreakpadReserveSize: 83886080
BuildID: 20190122170039
CPUMicrocodeVersion: 0x84
ContentSandboxCapable: 1
ContentSandboxLevel: 1
CrashTime: 1549892915
FramePoisonBase: 0000004041080832
FramePoisonSize: 65536
InstallTime: 1548941560
ModuleSignatureInfo: {"Microsoft Corporation":["MSVCR120_CLR0400.dll","clr.dll","api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-multibyte-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-crt-runtime-l1-1-0.dll","VCRUNTIME140.dll","msvcp140.dll","mscoreei.dll"],"Microsoft Windows":["WindowsCodecs.dll","MrmCoreR.dll","msacm32.dll","ksuser.dll","winnsi.dll","fltLib.dll","msvcp110_win.dll","policymanager.dll","Bcp47Langs.dll","appresolver.dll","winhttp.dll","mpr.dll","comctl32.dll","rmclient.dll","d3d11.dll","d2d1.dll","CoreMessaging.dll","CoreUIComponents.dll","twinapi.appcore.dll","TextInputFramework.dll","InputHost.dll","Windows.UI.dll","WinTypes.dll","AudioSes.dll","MMDevAPI.dll","dxgi.dll","dcomp.dll","devobj.dll","rsaenh.dll","iertutil.dll","wscapi.dll","avrt.dll","WINMMBASE.dll","winmm.dll","Windows.StateRepositoryPS.dll","StructuredQuery.dll","dnsapi.dll","srvcli.dll","thumbcache.dll","ntmarta.dll","netutils.dll","winsta.dll","tiptsf.dll","wtsapi32.dll","BCP47mrm.dll","mswsock.dll","dwmapi.dll","version.dll","userenv.dll","wkscli.dll","propsys.dll","IPHLPAPI.DLL","CRYPTBASE.dll","sspicli.dll","nsi.dll","wintrust.dll","clbcatq.dll","windows.storage.dll","ole32.dll","KERNELBASE.dll","setupapi.dll","imm32.dll","ucrtbase.dll","msasn1.dll","SHCore.dll","bcryptPrimitives.dll","ws2_32.dll","powrprof.dll","bcrypt.dll","gdi32.dll","shell32.dll","profapi.dll","msvcrt.dll","msvcp_win.dll","msctf.dll","sechost.dll","shlwapi.dll","rpcrt4.dll","user32.dll","coml2.dll","cryptsp.dll","kernel32.dll","crypt32.dll","cfgmgr32.dll","combase.dll","oleaut32.dll","advapi32.dll","gdi32full.dll","win32u.dll","kernel.appcore.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","nssckbi.dll","freebl3.dll","softokn3.dll","xul.dll","lgpllibs.dll","prldap60.dll","nss3.dll","ldap60.dll","mozglue.dll"]}
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x5912, AdapterSubsysID: 79941462, AdapterDriverVersion: 25.20.100.6323
FP(D10-L1100-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP+
ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6}
ProductName: Thunderbird
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 274861
StartupCrash: 0
StartupTime: 1549861368
SystemMemoryUsePercentage: 41
TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20190122170039","version":"60.5.0","vendor":null,"platformVersion":"60.5.0","xpcomAbi":"x86-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16276,"virtualMaxMB":4096,"cpu":{"count":4,"cores":4,"vendor":"GenuineIntel","family":6,"model":158,"stepping":9,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":3000,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":17763,"windowsUBR":253,"installYear":2019},"hdd":{"profile":{"model":"KINGSTON SA400S37240G","revision":"SBFKB1D1"},"binary":{"model":"KINGSTON SA400S37240G","revision":"SBFKB1D1"},"system":{"model":"KINGSTON SA400S37240G","revision":"SBFKB1D1"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","adapters":[{"description":"Intel(R) HD Graphics 630","vendorID":"0x8086","deviceID":"0x5912","subsysID":"79941462","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVersion":"25.20.100.6323","driverDate":"11-18-2018","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":59,"pseudoDisplay":false},{"screenWidth":1920,"screenHeight":1080,"refreshRate":59,"pseudoDisplay":false}],"features":{"compositor":"basic","gpuProcess":{"status":"unavailable"},"d3d11":{"status":"unavailable"},"d2d":{"status":"unavailable","version":"1.1"}}},"appleModelId":null,"isWow64":true,"sec":{"antivirus":["Windows Defender Antivirus"],"antispyware":["Windows Defender Antivirus"],"firewall":["Windows Firewall"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"lt","update":{"channel":"release","enabled":false,"autoDownload":true},"userPrefs":{"app.update.enabled":false,"app.update.service.enabled":false,"browser.cache.disk.capacity":358400,"browser.search.region":"LT"},"sandbox":{"effectiveContentProcessLevel":1},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null,"defaultSearchEngine":"google","defaultSearchEngineData":{"name":"Google","loadPath":"jar:[app]/omni.ja!messenger/google.xml","origin":"default","submissionURL":"https://www.google.com/search?q=&ie=utf-8&oe=utf-8&aq=t"}},"profile":{"creationDate":17743},"addons":{"activeAddons":{"{8845E3B3-E8FB-40E2-95E9-EC40294818C4}":{"version":"1.2","scope":1,"type":"extension","updateDay":17903,"isSystem":false,"isWebExtension":false,"multiprocessCompatible":false,"blocklisted":false,"description":"Adds a toolbar with unlimited number of text to quickly insert. It’s also possible to use variables ","name":"Quicktext","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16912},"tbsortfolders@xulforum.org":{"version":"1.2.1","scope":1,"type":"extension","updateDay":17927,"isSystem":false,"isWebExtension":false,"multiprocessCompatible":false,"blocklisted":false,"description":"An extension that allows you to change the way Thunderbird sorts folders in the folder pane.","name":"Manually sort folders","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17833},"{e2fda1a4-762b-4020-b5ad-a41df1933103}":{"version":"6.2.5","scope":1,"type":"extension","updateDay":17927,"isSystem":false,"isWebExtension":false,"multiprocessCompatible":false,"blocklisted":false,"description":"Integruotas kalendorius ir darbų sąrašas jūsų el. pašto programai","name":"Lightning","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":15505},"wetransfer@extensions.thunderbird.net":{"version":"2.0.0","scope":1,"type":"extension","updateDay":17927,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":false,"blocklisted":false,"description":"Share your attachments via WeTransfer","name":"FileLink for WeTransfer","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17927}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"Numatytasis grafinis apvalkalas.","name":"Numatytasis","userDisabled":false,"appDisabled":false,"version":"60.5.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":15492,"updateDay":17927},"activePlugins":[],"activeGMPlugins":{},"activeExperiment":{},"persona":null}}
ThreadIdNameMapping: 8628:"Gecko_IOThread",8640:"Link Monitor",8644:"Socket Thread",8652:"JS Watchdog",8680:"BGReadURLs",8684:"Timer",8696:"Hang Monitor",8780:"Cache2 I/O",8784:"Cookie",8868:"GMPThread",8880:"WindowsVsyncThread",8884:"Compositor",8888:"VRListener",8892:"ImgDecoder #1",8896:"ImageIO",8932:"IPDL Background",8964:"HTML5 Parser",8992:"LoadRoots",8996:"DataStorage",9000:"DataStorage",9008:"mozStorage #1",9124:"PlayEventSound",9128:"localStorage DB",9272:"ImageBridgeChild",9284:"ImgDecoder #2",9728:"DOM Worker",9824:"mozStorage #2",9892:"SysProxySetting",10828:"mozStorage #3",10848:"mozStorage #4",10856:"DataStorage",10972:"mozStorage #5",10976:"URL Classifier",10980:"Classifier Update",7808:"mozStorage #6",784:"ProxyResolution",8968:"mozStorage #7",1040:"QuotaManager IO",4228:"ImgDecoder #9",1020:"StreamTrans #613",
Throttleable: 1
TotalPageFile: 19616804864
TotalPhysicalMemory: 17066668032
TotalVirtualMemory: 4294836224
URL:
UptimeTS: 315483.83229
Vendor:
Version: 60.5.0
Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : a00943d9-9c2e-4633-9b59-0057a3160994
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
MSAFD Irda [IrDA] : 2 : 26 : 1 : 1 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 3972523d-2af1-11d1-b655-00805f3642cc
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a
useragent_locale: lt

tanstaafl
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User avatar
 
Posts: 44899
Joined: July 30th, 2003, 5:06 pm

Post Posted February 11th, 2019, 5:02 pm

I suggest you post a link to the crash report.

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