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Can not login to Kroger coupon web site

User Help for Mozilla Firefox
joe935
 
Posts: 46
Joined: October 6th, 2004, 12:09 pm

Post Posted July 5th, 2021, 6:31 am

When I try to login to https://www.kroger.com/cl/coupons/#/ I receive the following error:
"We're having trouble with sign in right now. Please disable any pop up or ad blockers and try again"

Hosts file is disabled and adblocker disabled for this site.

The problem just started recently as I was able to login to the site previously, may have happened after update to 89.0.2

The site works with Edge which I don't like to use.

therube

User avatar
 
Posts: 20896
Joined: March 10th, 2004, 9:59 pm
Location: Maryland USA

Post Posted July 5th, 2021, 9:52 am

We're having trouble with sign in right now. Please disable any pop up or ad blockers and try again

Translated into English, they're saying that they only support Chrome & are using features in their website that only Chrome supports ;-).

When I try to log in - with an invalid un/pw, I'm told, "The email or password entered is incorrect.", so that part looks to be working correctly. (That's as far as I can go without valid un...)


(SeaMonkey, with a quick look, doesn't look to work there at all. [Refer back to first paragrah.])
Fire 750, bring back 250.
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.19) Gecko/20110420 SeaMonkey/2.0.14 Pinball CopyURL+ FetchTextURL FlashGot NoScript

DanRaisch
Moderator

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Posts: 125449
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted July 5th, 2021, 6:21 pm

Moving to Firefox Support as no bug has yet been identified here.

dickvl

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Posts: 53551
Joined: July 18th, 2005, 3:25 am

Post Posted July 6th, 2021, 2:44 pm

I'm redirected to this URL if I click "Sign in" in the menu:
https://www.kroger.com/signin?redirectUrl=/cl/coupons/

You can try to clear cache and cookies for this website.

What content blocking extensions do you use?

TheVisitor
 
Posts: 5241
Joined: May 13th, 2012, 10:43 am

Post Posted July 6th, 2021, 3:26 pm

Using latest Nightly on Win10 I was able to sign in to Kroger coupons. I use uBO (micro block origin) no warning... just straight into the site after sign-in

joe935
 
Posts: 46
Joined: October 6th, 2004, 12:09 pm

Post Posted July 11th, 2021, 8:05 am

I have disabled all blocks , Host and ADP. That I know of.
Sorry it took so long to respond, but even tho Notify me is checkd I do not get the notifies.
Don't force it, Use a bigger Hammer!

joe935
 
Posts: 46
Joined: October 6th, 2004, 12:09 pm

Post Posted July 11th, 2021, 8:14 am

I just updated Firefox to 9.0 and problem still exists.:

We're having trouble with sign in right now. Please disable any pop up or ad blockers and try again.
Don't force it, Use a bigger Hammer!

mgagnonlv
 
Posts: 796
Joined: February 12th, 2005, 8:33 pm

Post Posted July 11th, 2021, 11:09 am

I am not signed in so my situation is different, but you could try and check your preferences under "Privacy and Security" to see if either cookies or tracking content restrictions might be a problem.
Michel Gagnon
Montréal (Québec, Canada)

joe935
 
Posts: 46
Joined: October 6th, 2004, 12:09 pm

Post Posted July 11th, 2021, 11:24 am

I just checked Privacy and Security again.
Deleted all cookies
unchecked "Block dangerous and deceptive content

Tried login ,
But all no help with the problem
Don't force it, Use a bigger Hammer!

joe935
 
Posts: 46
Joined: October 6th, 2004, 12:09 pm

Post Posted July 12th, 2021, 6:41 am

Ok Problem resolved

I was going to uninstall Firefox but it gave an option to REFRESH. I did the refresh and I can now login to the kroger web site.
Don't force it, Use a bigger Hammer!

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