Firefox keeps crashing even after full uninstall

User Help for Mozilla Firefox
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Joined: April 6th, 2020, 8:50 am

Post Posted April 6th, 2020, 9:00 am


I have a problem since fews days with my firefox 74.0.1 (64 bits).

It keeps crashing at start or after fews seconds navigating even in safe mode, sometimes just the tab crash and sometime firefox entirely crash. I tried to uninstall addons first, then reset the configuration. It still crash even after a full uninstall with Revo.. I have no virus (tried with Avira, malwarebyte, zhpcleaner and adwcleaner).

Has anyone ever experienced this trouble? Thanks for reading me and excuse my english if there are some mistakes.

OS: Windows 10 1903 64bit

Firefox: 74.0.1 (64 bits)

RAM: Doesn't swap

Lot of free space on disk

Antivirus: Avira up to date


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Posts: 19872
Joined: December 7th, 2004, 8:51 pm
Location: Indiana

Post Posted April 7th, 2020, 5:14 am

Try starting with a new profile.
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Joined: July 31st, 2005, 9:17 pm
Location: Where the Waters Meet, Wisconsin

Post Posted April 7th, 2020, 6:22 am

Moving to Firefox Support


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Joined: March 10th, 2004, 9:59 pm
Location: Maryland USA

Post Posted April 8th, 2020, 5:06 pm

If the new Profile works, go to about:crashes & make sure the crash reports were sent.
Then post the last few related URLs, here.
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv: Gecko/20110420 SeaMonkey/2.0.14 Pinball CopyURL+ FetchTextURL FlashGot NoScript

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