MozillaZine

Firefox crashed

User Help for Mozilla Firefox
chazbc
 
Posts: 5
Joined: September 11th, 2019, 8:55 pm

Post Posted September 19th, 2019, 2:02 pm

For some reason Firefox won;t open today it has crashed five or six times, upon trying to open it. And am now forced to use my back-up browser Vivaldi, which is not like Firefox my favorite browser. I wish Firefox get itself fixed.

traber
 
Posts: 29
Joined: February 6th, 2005, 7:55 am

Post Posted September 19th, 2019, 2:31 pm

I just upgraded to ver. 69.0.1 and it started crashing immediately upon opening. Same behavior in Safe Mode.

DanRaisch
Moderator

User avatar
 
Posts: 122159
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted September 19th, 2019, 2:46 pm

If no improvement using Safe Mode, do you have the same problem if you create a new profile and test it with no extensions or non-default themes installed?
http://kb.mozillazine.org/Profile_Manager

Windows users can also refer to this article -- http://kb.mozillazine.org/Creating_a_ne ... on_Windows

chazbc
 
Posts: 5
Joined: September 11th, 2019, 8:55 pm

Post Posted September 19th, 2019, 4:36 pm

DanRaisch wrote:If no improvement using Safe Mode, do you have the same problem if you create a new profile and test it with no extensions or non-default themes installed?
http://kb.mozillazine.org/Profile_Manager

Windows users can also refer to this article -- http://kb.mozillazine.org/Creating_a_ne ... on_Windows


Reading traber's post leads me to believe that Firefox is may be having a program melt down, Vivaldi is filling in for the moment, maybe wait for a Firefox update. Before go looking to change my profile

traber
 
Posts: 29
Joined: February 6th, 2005, 7:55 am

Post Posted September 19th, 2019, 4:40 pm

Thanks, DanRaisch. For the moment, I reverted back to 69.0. When I have some more time, I will try to upgrade again and create a clean profile. Will report back.

Brummelchen
 
Posts: 4599
Joined: March 19th, 2005, 10:51 am

Post Posted September 20th, 2019, 1:17 am

Post the submitted links from about:crashes please.
69.0.1 is very pleasant here on my systems.

DanRaisch
Moderator

User avatar
 
Posts: 122159
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted September 20th, 2019, 4:43 am

chazbc wrote:
DanRaisch wrote:If no improvement using Safe Mode, do you have the same problem if you create a new profile and test it with no extensions or non-default themes installed?
http://kb.mozillazine.org/Profile_Manager

Windows users can also refer to this article -- http://kb.mozillazine.org/Creating_a_ne ... on_Windows


Reading traber's post leads me to believe that Firefox is may be having a program melt down, Vivaldi is filling in for the moment, maybe wait for a Firefox update. Before go looking to change my profile


You're welcome to do that but as most users are not seeing the problems discussed here the likelihood is that their issues are caused by something in the profile and not in the program itself. Creating a new profile does not disrupt existing profiles in any way so there is no reason not to test with a newly created profile to see if problems are present in that new environment.

chazbc
 
Posts: 5
Joined: September 11th, 2019, 8:55 pm

Post Posted September 20th, 2019, 12:44 pm

The problem seems to have fixed itself, as it is working now. Firefox has been making a lot of changes in the last few years that really don't improve its performance. It was a good browser once.

dickvl

User avatar
 
Posts: 52836
Joined: July 18th, 2005, 3:25 am

Post Posted September 20th, 2019, 1:35 pm

Note that Firefox from the Ubuntu repositories may behave differently.
Mozilla/5.0 (X11; Ubuntu; Linux i686; rv:69.0) Gecko/20100101 Firefox/69.0

Best is always first to try a reboot in case Firefox has been updated.

DanRaisch
Moderator

User avatar
 
Posts: 122159
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted September 20th, 2019, 1:49 pm

It was a good browser once.

And still is, problems seen by one or two users aside.

Return to Firefox Support


Who is online

Users browsing this forum: No registered users and 9 guests