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FF 68.0.2 x64 causes BSOD on Windows 10 pro

User Help for Mozilla Firefox
suheshh
 
Posts: 3
Joined: August 29th, 2019, 3:16 pm

Post Posted August 29th, 2019, 3:32 pm

Hi. Such a problem. Yesterday the system crashed 3 times, I checked memory.dmp and found firefox.exe :
Code: Select all
Microsoft (R) Windows Debugger Version 10.0.18362.1 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\hels\Desktop\MEMORY.DMP]
Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.


************* Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 10 Kernel Version 17763 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 17763.1.amd64fre.rs5_release.180914-1434
Machine Name:
Kernel base = 0xfffff807`26013000 PsLoadedModuleList = 0xfffff807`2642e630
Debug session time: Thu Aug 29 23:59:07.860 2019 (UTC + 3:00)
System Uptime: 0 days 8:16:55.704
Loading Kernel Symbols
...............................................................
................................................................
........................Page 2001a884a too large to be in the dump file.
........................................
....
Loading User Symbols
PEB is paged out (Peb.Ldr = 0000004f`1bf47018).  Type ".hh dbgerr001" for details
Loading unloaded module list
............
For analysis of this file, run !analyze -v
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80726091ea5, Address of the instruction which caused the bugcheck
Arg3: ffff8204cd2b69d0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


KEY_VALUES_STRING: 1


PROCESSES_ANALYSIS: 1

SERVICE_ANALYSIS: 1

STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1


DUMP_CLASS: 1

DUMP_QUALIFIER: 401

BUILD_VERSION_STRING:  17763.1.amd64fre.rs5_release.180914-1434

SYSTEM_MANUFACTURER:  Acer

SYSTEM_PRODUCT_NAME:  Aspire A315-53G

SYSTEM_SKU:  0000000000000000

SYSTEM_VERSION:  V1.20

BIOS_VENDOR:  Insyde Corp.

BIOS_VERSION:  V1.20

BIOS_DATE:  06/04/2018

BASEBOARD_MANUFACTURER:  KBL

BASEBOARD_PRODUCT:  Metapod_KL

BASEBOARD_VERSION:  V1.20

DUMP_TYPE:  1

BUGCHECK_P1: c0000005

BUGCHECK_P2: fffff80726091ea5

BUGCHECK_P3: ffff8204cd2b69d0

BUGCHECK_P4: 0

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - <Unable to get error code text>

FAULTING_IP:
nt!RtlRbRemoveNode+95
fffff807`26091ea5 498b01          mov     rax,qword ptr [r9]

CONTEXT:  ffff8204cd2b69d0 -- (.cxr 0xffff8204cd2b69d0)
rax=0046004400430037 rbx=ffffbb89a610f938 rcx=ffffbb89a7ef0fc8
rdx=ffffbb89a7ef0fc8 rsi=ffffbb8996a02280 rdi=0000000000000000
rip=fffff80726091ea5 rsp=ffff8204cd2b73c8 rbp=ffffbb89aa79a000
 r8=ffffbb89a610f938  r9=0046004400430037 r10=ffffbb89aa7a2fc8
r11=ffffbb8996a02290 r12=ffff8204cd2b74c8 r13=ffffbb8996a02280
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
nt!RtlRbRemoveNode+0x95:
fffff807`26091ea5 498b01          mov     rax,qword ptr [r9] ds:002b:00460044`00430037=????????????????
Resetting default scope

BUGCHECK_STR:  0x3B_c0000005

CPU_COUNT: 4

CPU_MHZ: 900

CPU_VENDOR:  GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 8e

CPU_STEPPING: a

CPU_MICROCODE: 6,8e,a,0 (F,M,S,R)  SIG: 96'00000000 (cache) 96'00000000 (init)

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXPNP: 1 (!blackboxpnp)


DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

PROCESS_NAME:  firefox.exe

CURRENT_IRQL:  2

ANALYSIS_SESSION_HOST:  DESKTOP-68MA39U

ANALYSIS_SESSION_TIME:  08-30-2019 00:38:19.0215

ANALYSIS_VERSION: 10.0.18362.1 amd64fre

IRP_ADDRESS: ffffbb89a3c884a8

LAST_CONTROL_TRANSFER:  from fffff80726091365 to fffff80726091ea5

STACK_TEXT: 
ffff8204`cd2b73c8 fffff807`26091365 : ffffbb89`aa79a000 ffffbb89`96a02280 ffffbb89`aa7a2fc0 ffffbb89`aa79a000 : nt!RtlRbRemoveNode+0x95
ffff8204`cd2b73e0 fffff807`26091ddb : ffffbb89`a52dcfe0 00010002`006e0001 00000000`00000000 00000000`0000006e : nt!RtlpHpVsFreeChunkRemove+0x25
ffff8204`cd2b7410 fffff807`260913f0 : 0000006e`00000000 ffffbb89`aa7a2fe0 ffffbb89`aa79a000 ffffbb89`96a02000 : nt!RtlpHpVsChunkCoalesce+0x1db
ffff8204`cd2b7460 fffff807`261c2421 : 00000000`00000000 00000000`0000006e ffff8204`cd2b7540 fffff807`261c1c0c : nt!RtlpHpVsChunkFree+0x40
ffff8204`cd2b74c0 fffff807`261c24d9 : ffffbb89`96a02280 00000000`00000000 00000000`00000000 00000000`00000000 : nt!RtlpHpVsContextFreeInternal+0x131
ffff8204`cd2b7510 fffff807`2635e90c : ffffbb89`a126e180 00000000`00000000 00000000`00000000 00000000`00000810 : nt!RtlpHpVsContextFreeList+0x55
ffff8204`cd2b7580 fffff807`26093dbe : ffffbb89`a3c88510 ffffbb89`a8006e70 ffffbb89`00000214 ffffbb89`5246704e : nt!ExFreePoolWithTag+0xc8c
ffff8204`cd2b76b0 fffff807`260ef69c : ffffbb89`a3c88520 fffff807`26634701 ffffbb89`9f70d600 fffff807`00000000 : nt!IopCompleteRequest+0x8e
ffff8204`cd2b77a0 fffff807`265ab8c2 : ffff8204`cd2b7928 00000000`00000001 00000000`00000001 ffffbb89`a7e51c40 : nt!IoRemoveIoCompletion+0x26c
ffff8204`cd2b78d0 fffff807`261d8205 : ffffbb89`a126e080 0000004f`1e7ff3d8 ffff8204`cd2b79a8 ffff8204`cd2b7a80 : nt!NtRemoveIoCompletion+0x122
ffff8204`cd2b7990 00007ff9`86a3f884 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25
0000004f`1e7ff3b8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ff9`86a3f884


THREAD_SHA1_HASH_MOD_FUNC:  698adfcac629a471c4a90cdae84c1540f1d93264

THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  c23c9f179fb9bac94f594dd79e9d6f6004e4d09f

THREAD_SHA1_HASH_MOD:  b28610981796779b4ac02f58898fde25728a775c

FOLLOWUP_IP:
nt!RtlRbRemoveNode+95
fffff807`26091ea5 498b01          mov     rax,qword ptr [r9]

FAULT_INSTR_CODE:  48018b49

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!RtlRbRemoveNode+95

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  0

STACK_COMMAND:  .cxr 0xffff8204cd2b69d0 ; kb

BUCKET_ID_FUNC_OFFSET:  95

FAILURE_BUCKET_ID:  0x3B_c0000005_nt!RtlRbRemoveNode

BUCKET_ID:  0x3B_c0000005_nt!RtlRbRemoveNode

PRIMARY_PROBLEM_CLASS:  0x3B_c0000005_nt!RtlRbRemoveNode

TARGET_TIME:  2019-08-29T20:59:07.000Z

OSBUILD:  17763

OSSERVICEPACK:  0

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK:  272

PRODUCT_TYPE:  1

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

OSEDITION:  Windows 10 WinNt TerminalServer SingleUserTS

OS_LOCALE: 

USER_LCID:  0

OSBUILD_TIMESTAMP:  unknown_date

BUILDDATESTAMP_STR:  180914-1434

BUILDLAB_STR:  rs5_release

BUILDOSVER_STR:  10.0.17763.1.amd64fre.rs5_release.180914-1434

ANALYSIS_SESSION_ELAPSED_TIME:  418c

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0x3b_c0000005_nt!rtlrbremovenode

FAILURE_ID_HASH:  {dcc50c37-502a-06f7-586d-2cded5d3c812}

Followup:     MachineOwner
---------


what to do?

TheVisitor
 
Posts: 4990
Joined: May 13th, 2012, 10:43 am

Post Posted August 29th, 2019, 4:25 pm

It looks to me that your using an 'old' dev version of win10 1809 that is almost a year old in October.

Any reason you have not updated from this old insider build ?

malliz
Folder@Home

User avatar
 
Posts: 43842
Joined: December 7th, 2002, 4:34 am
Location: Australia

Post Posted August 29th, 2019, 4:34 pm

The early insider builds had some pretty bad driver issues.
The latest version is 1903 (18362.295)
Did you update that PC from windows 8 ?
What sort of man would put a known criminal in charge of a major branch of government? Apart from, say, the average voter.
"Terry Pratchett"

Brummelchen
 
Posts: 4600
Joined: March 19th, 2005, 10:51 am

Post Posted August 30th, 2019, 1:06 am

the crash text is pointless, says close to nothing. for me - i need to complete dump file, provide it please.
anyhow - seems a driver issue. firefox can not crash any system directly.

malliz
Folder@Home

User avatar
 
Posts: 43842
Joined: December 7th, 2002, 4:34 am
Location: Australia

Post Posted August 30th, 2019, 1:45 am

A bit of research points to maybe a driver problem either video or chipset
What sort of man would put a known criminal in charge of a major branch of government? Apart from, say, the average voter.
"Terry Pratchett"

suheshh
 
Posts: 3
Joined: August 29th, 2019, 3:16 pm

Post Posted August 30th, 2019, 3:26 am

malliz wrote:The early insider builds had some pretty bad driver issues.
The latest version is 1903 (18362.295)
Did you update that PC from windows 8 ?

I update from preinstalled windows 10 home to windows 10 pro
TheVisitor wrote:It looks to me that your using an 'old' dev version of win10 1809 that is almost a year old in October.

yes win10 1809, but over the course of a year I use no problems before.. I did not know that there is already win10 1903, already launched the update through the update center, but I'm not sure that the reason is in 1809 ..
Brummelchen wrote:the crash text is pointless, says close to nothing. for me - i need to complete dump file, provide it please.

https://drive.google.com/open?id=1swCa3f87X2tgdv8o1Dxm-1tumdQO9lI6

Brummelchen
 
Posts: 4600
Joined: March 19th, 2005, 10:51 am

Post Posted August 30th, 2019, 5:01 am

first - your BIOS is out of date (1.20) current -> https://www.acer.com/ac/en/US/content/s ... t/7655?b=1

2nd - i am pretty sure that comodo caused the issue as the dump pointed out memory corruption in heap.

do you use a pagefile?

used win10 is build 1809 but i can not say which state of updates.

all driver current? in special the intel drivers? (hint: DONT use any driver installer, use windows only)

suheshh
 
Posts: 3
Joined: August 29th, 2019, 3:16 pm

Post Posted August 30th, 2019, 5:13 am

Brummelchen wrote:first - your BIOS is out of date (1.20) current -> https://www.acer.com/ac/en/US/content/s ... t/7655?b=1

2nd - i am pretty sure that comodo caused the issue as the dump pointed out memory corruption in heap.

do you use a pagefile?

used win10 is build 1809 but i can not say which state of updates.

all driver current? in special the intel drivers? (hint: DONT use any driver installer, use windows only)

Thanks for the answer, now Windows will be updated to 1903, a bit later I will update the BIOS, almost all the drivers installed Windows automatically, and I downloaded the missing ones from the acer offsite. –£es, the swap file is used, the size is selected automatically.

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