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How do I do a clean install of firefox?

User Help for Mozilla Firefox
Acedonno
 
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Joined: June 15th, 2013, 2:41 pm

Post Posted September 11th, 2017, 5:13 pm

I have tons of issues with firefox. Like cursor freezing several times within a short period of time, no sound on youtube videos on first try, firefox freezing altogether for some reason and has to constantly restart it, google auto complete not working and etc.

So I have decided to do a clean install. However I can't find a tutorial to show how to do it. Everytime I delete the mozilla folders from %appdata% and I install firefox, it still says looks like you have re-installed firefox blah blah. And the problems I mentioned above return and persist.

I tried refreshing and tried safe mode and same issues so those didn't work.

So I figured a clean install would do the trick but I don't know how to do it as there is no tutorial for it. Like it is impossible or something.

So can anyone point me in the direction of how to do a complete clean install or is it not possible and I have to reinstall windows which in that case is not possible cuz I am in a hospital and that is not possible now.

L.A.R. Grizzly

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Post Posted September 11th, 2017, 7:34 pm

rep97 wrote:So can anyone point me in the direction of how to do a complete clean install or is it not possible and I have to reinstall windows which in that case is not possible cuz I am in a hospital and that is not possible now.


1. Download the full installer here.

2. Uninstall Firefox through Programs and Features.

3. Delete the "Mozilla" folder below. If you have SeaMonkey installed, you'll need to go one directory deeper and delete the Firefox folder.

Without SeaMonkey: c:\Users\<username>\AppData\Roaming\Mozilla\

With SeaMonkey: c:\Users\<username>\AppData\Roaming\Mozilla\Firefox\

4. Delete the "Mozilla" folder below.

c:\Users\<username>\AppData\Local\Mozilla\

5. Install Firefox.
Win7 Pro SP1 64 Bit
Comodo Internet Security
Pale Moon 27.6.1, Firefox 52.5.0esr, SeaMonkey 2.48, FossaMail 38.6.0 and Thunderbird 52.4.0

malliz
Folder@Home

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Post Posted September 11th, 2017, 7:42 pm

Why does he need to know about Seamonkey?
https://support.mozilla.org/en-US/kb/un ... r-computer
What sort of man would put a known criminal in charge of a major branch of government? Apart from, say, the average voter.
"Terry Pratchett"

L.A.R. Grizzly

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Post Posted September 11th, 2017, 7:45 pm

malliz wrote:Why does he need to know about Seamonkey?
https://support.mozilla.org/en-US/kb/un ... r-computer


If he has SM installed and deletes the Mozilla folder in step 3, it will delete his SM profile. The link you provided doesn't mention step 4 (deleting the cache folder).
Win7 Pro SP1 64 Bit
Comodo Internet Security
Pale Moon 27.6.1, Firefox 52.5.0esr, SeaMonkey 2.48, FossaMail 38.6.0 and Thunderbird 52.4.0

malliz
Folder@Home

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Post Posted September 11th, 2017, 8:03 pm

OK fair enough
What sort of man would put a known criminal in charge of a major branch of government? Apart from, say, the average voter.
"Terry Pratchett"

Brummelchen
 
Posts: 2508
Joined: March 19th, 2005, 10:51 am

Post Posted September 12th, 2017, 8:50 am

and I install firefox, it still says looks like you have re-installed firefox blah blah. And the problems I mentioned above return and persist.

"the blah blah" is ok, but persisting problems with a new profile (%appdata%\Mozilla) points out to system and/or instaleld software, sorry, your issues are not made by firefox.

OTL for system informationens

Download
http://www.geekstogo.com/forum/files/file/398-otl-oldtimers-list-it/

start with admin rights, theses options set
[x] Scanne alle Benutzer (scan all users)
[x] LOP
[x] Purity
+ "Prozesse" > [x] "alle" (not only safe-list) (means: all processes)
+ "Dateien..." [x] Datei-Alter (30 Tage) (files created within 30 days)
+ Ausgabe: [x] Standard-Ausgabe (standard output, 2 txt files)
"SCAN"

zip OTL.txt and EXTRAS.txt and attach please or upload it elsewhere

Acedonno
 
Posts: 16
Joined: June 15th, 2013, 2:41 pm

Post Posted September 12th, 2017, 1:09 pm

Brummelchen wrote:
and I install firefox, it still says looks like you have re-installed firefox blah blah. And the problems I mentioned above return and persist.

"the blah blah" is ok, but persisting problems with a new profile (%appdata%\Mozilla) points out to system and/or instaleld software, sorry, your issues are not made by firefox.

OTL for system informationens

Download
http://www.geekstogo.com/forum/files/fi ... s-list-it/

start with admin rights, theses options set
[x] Scanne alle Benutzer (scan all users)
[x] LOP
[x] Purity
+ "Prozesse" > [x] "alle" (not only safe-list) (means: all processes)
+ "Dateien..." [x] Datei-Alter (30 Tage) (files created within 30 days)
+ Ausgabe: [x] Standard-Ausgabe (standard output, 2 txt files)
"SCAN"

zip OTL.txt and EXTRAS.txt and attach please or upload it elsewhere



I followed L.A.R. Grizzly's advice in his post and deleted everything and then I went one step further and deleted every file named 'mozilla' or 'fireofox' on hard drive and then one step even further and searched for 'mozilla' and 'firefox' and deleted it all in regedit and installed firefox and everything is back to normal for now.

If I face problems ahead I will return and do the above but for now it is not needed. thx all

L.A.R. Grizzly

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Location: Akron, Ohio, USA

Post Posted September 12th, 2017, 1:56 pm

Sometimes your computer just needs a good whooping! Glad to hear that all's well! =D>
Win7 Pro SP1 64 Bit
Comodo Internet Security
Pale Moon 27.6.1, Firefox 52.5.0esr, SeaMonkey 2.48, FossaMail 38.6.0 and Thunderbird 52.4.0

Brummelchen
 
Posts: 2508
Joined: March 19th, 2005, 10:51 am

Post Posted September 13th, 2017, 6:10 am

ftw firefox in registry is only default browser, no more, no other settings.
deleted every file named 'mozilla'

%localappdata%\mozilla for non important data. maybe that one.
if you had firefox reinstalled then its only profile or system. next time.

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