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Firefox 54 crash

User Help for Mozilla Firefox
ponuralyska
 
Posts: 4
Joined: December 27th, 2016, 10:23 pm

Post Posted August 4th, 2017, 8:04 am

Hello,
recently found an issue when downloading a file and I select save as to create new folder. Suddenly i get the message that FF stopped working.
I have also WaterFox and it runs smoothly. Any help appreciated.

Brummelchen
 
Posts: 1963
Joined: March 19th, 2005, 10:51 am

Post Posted August 4th, 2017, 8:26 am

common solutions for most problems.
https://support.mozilla.org/en-US/kb/tr ... x-problems

test firefox in safe-mode please:
https://support.mozilla.org/en-US/kb/tr ... -safe-mode
or
http://kb.mozillazine.org/Safe_mode

Mozilla Crash Reporter
https://support.mozilla.org/en-US/kb/mo ... shreporter
The Mozilla Crash Reporter dialog box appears when Firefox crashes and lets you send a crash report. Learn how it works and how to access your crash reports.

LIMPET235
Moderator

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Joined: October 19th, 2007, 1:53 am
Location: The South Coast of N.S.W. Oz.

Post Posted August 4th, 2017, 8:35 am

Moving this to Firefox Support...
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therube

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Joined: March 10th, 2004, 9:59 pm
Location: Maryland USA

Post Posted August 4th, 2017, 8:50 am

What version of FF?

> when downloading a file

URL?

> I select save as to create new folder

Explain further?
Dialog pops up & ... ?
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.19) Gecko/20110420 SeaMonkey/2.0.14 Pinball CopyURL+ FetchTextURL FlashGot NoScript

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