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Firefox refuses to open

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rzn6jw
 
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Joined: July 31st, 2007, 3:43 pm

Post Posted April 29th, 2017, 6:42 pm

Running Win 10 Pro 64bit AE and I have had this problem since 4/27 where I attempt to start Firefox but it won't open. I've attached the errors from the MMC. This is what is going on/what I've tried:

Before 4/27 I had no issues opening and closing Firefox.
I use Macrim to make full C: drive backups twice a week.
Since I was having trouble on 4/27 (backup of C: automatically happened in early AM) I decided to restore the C: drive to the backup of 4/23.
Once restore was completed, attempted to open Firefox (success). Closed and tried to reopen - failed. So apparently Firefox would only open once then fail.
Restored C: drive to 4/16.
(Keep in mind that Firefox was working great up to 4/27).
Once restore was complete, attempted to open Firefox (success). Closed and tried to reopen - failed.

So I went back several weeks and what had been working fine is now not working at all. I even installed 64bit Firefox and had the same results, so it's not because of an old installation. Also, one would think that restoring a drive to a prior date that things worked would make things work again but not in this case.

MMC errors are:

Fault bucket 108877925392, type 1


Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: firefox.exe
P2: 52.0.2.6291
P3: 58d41a2d
P4: StackHash_f9d1
P5: 0.0.0.0
P6: 00000000
P7: 4000001f
P8: PCH_40_FROM_KERNELBASE+0x000C9598
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAB6E.tmp.WERInternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_firefox.exe_6bb146bc1f633ce92dbb2a7b34d3e3526efd5bc_1a2ca2d0_2f7db021

Analysis symbol:
Rechecking for solution: 0
Report Id: e954fe08-5828-4aa3-b7e7-688383772bc8
Report Status: 0
Hashed bucket: 60b2305da8e9dc3aa0522c6a70e3186e


and


Faulting application name: firefox.exe, version: 52.0.2.6291, time stamp: 0x58d41a2d
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0x4000001f
Fault offset: 0x00a60d04
Faulting process id: 0x33e8
Faulting application start time: 0x01d2c142806e9c98
Faulting application path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Faulting module path: unknown
Report Id: e954fe08-5828-4aa3-b7e7-688383772bc8
Faulting package full name:
Faulting package-relative application ID:

I'm at a loss where to go from here.

Forgot to mention that I've run MalwareBytes and Norton AV on all the restores and both have come up clean.

Thanks.

malliz
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Post Posted April 29th, 2017, 7:14 pm

Did you try deleting the old profile? (meaning the firefox profile)
What sort of man would put a known criminal in charge of a major branch of government? Apart from, say, the average voter.
"Terry Pratchett"

rzn6jw
 
Posts: 10
Joined: July 31st, 2007, 3:43 pm

Post Posted April 29th, 2017, 8:12 pm

Tried original install with default profile and totally new install (64 bit) with default profile and same errors.

malliz
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Post Posted April 29th, 2017, 8:28 pm

Try a new profile (after backing up the old one)
There is a distinct possibility that you may have to do a complete uninstall to fix this
What sort of man would put a known criminal in charge of a major branch of government? Apart from, say, the average voter.
"Terry Pratchett"

Brummelchen
 
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Joined: March 19th, 2005, 10:51 am

Post Posted April 30th, 2017, 4:08 am

what ist windows 10 -->AE<--?

firefox crashing?

provide some information please
https://support.mozilla.org/en-US/kb/us ... ix-firefox

provide crash-reports
https://support.mozilla.org/en-US/kb/mo ... shreporter
click the blue links and copy&paste the resulting links here.

the information from windows is useless, its only for microsoft and do not contain details from firefox!

btw current is firefox 53!
https://www.mozilla.org/en-US/firefox/all/

therube

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Location: Maryland USA

Post Posted April 30th, 2017, 5:50 am

(Anniversary Edition, presumably.

And his tenforums thread, Windows 10: HELP! Suddenly all browsers don't start.)
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.19) Gecko/20110420 SeaMonkey/2.0.14 Pinball CopyURL+ FetchTextURL FlashGot NoScript

Brummelchen
 
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Joined: March 19th, 2005, 10:51 am

Post Posted April 30th, 2017, 8:10 am

Windows 10 Version 1607 (Build 14379.5) (current is 14393.670 before CU=1703)

malliz
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Post Posted April 30th, 2017, 3:55 pm

therube wrote:(Anniversary Edition, presumably.

And his tenforums thread, Windows 10: HELP! Suddenly all browsers don't start.)

Would have been a huge help if the OP had stated it was all browsers not working
What sort of man would put a known criminal in charge of a major branch of government? Apart from, say, the average voter.
"Terry Pratchett"

Brummelchen
 
Posts: 1618
Joined: March 19th, 2005, 10:51 am

Post Posted May 1st, 2017, 12:48 am

i had messed up my 10pro (for testing purpose) but except edge as an app all browsers working.
i would uninstall Norton and MBAM, mbam-cleaner after uninstall -> https://downloads.malwarebytes.org/file/mbam_clean
and look how it would work. or use DISM to repair your windows - i never saw so many times recommended DISM for any windows like 10.

LIMPET235
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Post Posted May 1st, 2017, 2:56 am

Seeing as "another browser" is involved, this is being moved to the Tech. forum...
Ancient Amateur Astronomer
Win-7-HP/IntelĀ® DualCore-2.0GHz/500G HDD/4 Gig Ram/550Watt PSU/350WattUPS/Firefox-20.0-50.0/T-bird-2.0.0.24/SnagIt-v10.0.1/MWP-7.11.0.
RadioYachting. Conficker Test. (Always choose the "Custom" Install.)

rzn6jw
 
Posts: 10
Joined: July 31st, 2007, 3:43 pm

Post Posted May 1st, 2017, 1:24 pm

Brummelchen wrote:what ist windows 10 -->AE<--?

firefox crashing?

provide some information please
https://support.mozilla.org/en-US/kb/us ... ix-firefox

provide crash-reports
https://support.mozilla.org/en-US/kb/mo ... shreporter
click the blue links and copy&paste the resulting links here.

the information from windows is useless, its only for microsoft and do not contain details from firefox!

btw current is firefox 53!
https://www.mozilla.org/en-US/firefox/all/



Here's the URL if that's what you need: https://crash-stats.mozilla.com/report/ ... 23c0170501

malliz
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Post Posted May 1st, 2017, 3:50 pm

Points towards a video driver or videocard problem
What sort of man would put a known criminal in charge of a major branch of government? Apart from, say, the average voter.
"Terry Pratchett"

TheVisitor
 
Posts: 4177
Joined: May 13th, 2012, 10:43 am

Post Posted May 1st, 2017, 5:20 pm

rzn6jw wrote:
Brummelchen wrote:what ist windows 10 -->AE<--?

firefox crashing?

provide some information please
https://support.mozilla.org/en-US/kb/us ... ix-firefox

provide crash-reports
https://support.mozilla.org/en-US/kb/mo ... shreporter
click the blue links and copy&paste the resulting links here.

the information from windows is useless, its only for microsoft and do not contain details from firefox!

btw current is firefox 53!
https://www.mozilla.org/en-US/firefox/all/





Here's the URL if that's what you need: https://crash-stats.mozilla.com/report/ ... 23c0170501


Whoa! That crash-report says its from Firefox 24... are you sure you are running the latest version , i.e. 53 ?

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