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No attachment after filter

Discussion of bugs in Mozilla Thunderbird
Juhas
 
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Joined: January 8th, 2018, 12:55 pm

Post Posted January 8th, 2018, 1:01 pm

Hi, Thunderbird version: 52.5.2 (32 bits), release
System: Windows 7 Home Premium 64bits
Mail account: gmail, IMAP

Scenario
I have created some folders in gmail - using Thunderbird. They are visible in Thunderbird and in GMail.
I have created a filter for example:
when sender contains "@server.com", move message to specified folder

Expected result
================
When I get message from @server.com, this message should be moved to specified folder and all the attachements should work

Actual result
================
When I get message from @server.com, this message is moved to specified folder, but after clicking on attachment I get an error: "This attachment looks like empty. Please contact the sender"

DanRaisch
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Post Posted January 8th, 2018, 3:00 pm

Have you checked the message on the Gmail webmail page to see if the attachment is present there?
Where is the "specified folder" located, on the server or on the local computer?

Juhas
 
Posts: 3
Joined: January 8th, 2018, 12:55 pm

Post Posted January 15th, 2018, 1:29 pm

Folders are located on the server. I haven't checked yet if attachments are available using web mail. But I noticed that when I first open the attachment in my main folder (in TB) and then move the message to other folder, everything works. But when filter moves the message to another folder (without opening the attachment first) then this error occurs.

DanRaisch
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Post Posted January 15th, 2018, 2:03 pm

That would not be normal functionality with Thunderbird. Have you checked with your email provider to see if something on the server side is stripping out the attachments?

Juhas
 
Posts: 3
Joined: January 8th, 2018, 12:55 pm

Post Posted February 16th, 2018, 4:29 am

Everything works fine on the server side. The problem is only in Thunderbird.

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