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Thunderbird Daily Feedback

Discussion about official Mozilla Thunderbird builds
Ibuprophen

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Location: Upstate New York, USA

Post Posted July 14th, 2013, 9:51 pm

Hello,

I just wanted to let the "Powers to Be" :P know that i have been using the Thunderbird Daily (Just updated to 25.0a1 2013-07-14) for a little while now with my multiple E-Mail accounts through IMAP and i have not experienced any issues so far.

I am very knowledgeable with many software applications and recently have been dabbing with the Mozilla software Browsers and E-Mail. :lol:

I have to say, after a few different types of E-Mail releases, the Thunderbird Daily Software has been very stable using my IMAP accounts. :shock:

The only minor challenge (i found) is keeping the the folders, individually or as a whole, sorted by date. In another words, when i sort a folder by date, asc or dec, and i exit the software then open it back up, the sort snaps back to default. :idea:

That's it... 1 tiny minor issue that doesn't hinder my experience at all. :D

Keep up the good work!!!! [-o<

If i find anything else, i will just drop a post. :D

DanRaisch
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Post Posted July 15th, 2013, 4:45 am

1. This forum is not run by or formally associated with Mozilla. We're an independent user community. Please don't jump to the wrong conclusion because Mozilla is part of the forum name.

2. Do you regularly compact the message folders? Compacting is something that needs to be done regularly in any email program, particularly with POP type accounts. We recommend weekly, but many of us do it daily. When done often enough, it can be an extremely fast process. Not doing so can lead to problems like those you are experiencing. See this about how to and why it's so important: http://kb.mozillazine.org/Compacting_folders

If you haven't been doing that before, first back up your Thunderbird Profile -- http://kb.mozillazine.org/Profile_backup then compact all folders. If 'compacting' them (and leaving a long enough time for the process to complete) doesn't fully resolve the problem then do the following on each account:

Close Thunderbird. Find and delete all of the files with the .msf file extension in your profile folder/Mail http://kb.mozillazine.org/Profile_Folder#Thunderbird including your Local Folders, especially if you are using the global inbox. You must have "View hidden files and folders" on http://spywarewarrior.com/viewtopic.php?t=272 and you need to set "hide extensions for known file types" off (just below View Hidden) if you are using Windows. These are your mail summary files and do not hold any messages themselves. They will be rebuilt the next time you open each folder in Thunderbird. Compact all your folders when you have completed this.

To avoid this happening again, see the tips in these articles:
http://kb.mozillazine.org/Keep_it_worki ... derbird%29
http://kb.mozillazine.org/Performance_%28Thunderbird%29

Ibuprophen

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Joined: July 14th, 2013, 9:02 pm
Location: Upstate New York, USA

Post Posted July 15th, 2013, 6:14 pm

Oops... :P ... I apologize for the association...

I truly feel that an open-independent forum is a great way to go when there are many times a post on the official sites result in a stonewall as well as a misc-denial response. I should know after 22 years of Military (now retired) providing an honest support to many individuals but receiving stonewall & misc-denial responses more than i can count. This forced me to find a way to accomplish the mission others look to me to provide.

Anyways, I just accomplished all your recommendations and the date sort still snaps back to its default state after Exiting & Re-Launching the E-Mail Client.

The IMAP usage helps me to remotely access my 6 E-Mail Accounts from Different Locations as well as through a Browser. No Permanent download of all the e-mail.

I also limited the downloading of messages to a smaller size to i can pick and choose which ones to open and download. I have plenty of space but, i keep it cleaned up LOL...

I took a peek within the configuration menu and after a few attempts then an undo, i really didn't find anything that looks like it would work based on the verbiage comparison to the wiki descriptions.
Sent from the Bridge of the U.S.S. Enterprise.

DanRaisch
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Post Posted July 16th, 2013, 4:07 am

As it seems that Thunderbird is not able to update the index files to store your preferred sort order, see if this article is relevant -- http://kb.mozillazine.org/Preferences_not_saved

wsmwk
 
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Joined: December 7th, 2004, 6:52 am

Post Posted July 17th, 2013, 7:27 am

DanRaisch wrote:As it seems that Thunderbird is not able to update the index files to store your preferred sort order, see if this article is relevant -- http://kb.mozillazine.org/Preferences_not_saved

That article deals with preferences issues, not folder specific issues for the .msf files

wsmwk
 
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Joined: December 7th, 2004, 6:52 am

Post Posted July 17th, 2013, 7:48 am

Ibuprophen wrote:Hello,

I just wanted to let the "Powers to Be" :P know that i have been using the Thunderbird Daily (Just updated to 25.0a1 2013-07-14) for a little while now with my multiple E-Mail accounts through IMAP and i have not experienced any issues so far. ... I have to say, after a few different types of E-Mail releases, the Thunderbird Daily Software has been very stable using my IMAP accounts. :shock:

Yeah, most people would be surprised. However, despite risk of catastrophic failure most of us who run Daily as their production mail client rarely encounter killer problems (And I can't remember the last time I saw a catastrophic problem)

Ibuprophen wrote:I am very knowledgeable with many software applications and recently have been dabbing with the Mozilla software Browsers and E-Mail. :lol:

If your retirement time allows :) we can always use help here in the forums, in support documentation and in other areas - ref: https://wiki.mozilla.org/Thunderbird:Testing

And the fact that you are using Daily builds makes that even "easier" in many ways.

Ibuprophen wrote:The only minor challenge (i found) is keeping the the folders, individually or as a whole, sorted by date. In another words, when i sort a folder by date, asc or dec, and i exit the software then open it back up, the sort snaps back to default. :idea:

Are you using unified folder view?

A recent example report of what you describe is https://bugzilla.mozilla.org/show_bug.cgi?id=887711 - but I wouldn't say the cause of your problem is the same until some investigation is done.

glebealyth
 
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Joined: May 18th, 2007, 6:51 am
Location: Scotland

Post Posted August 25th, 2013, 4:49 am

So, I thought, as I am running Win 7, 64 bit, I will install Daily.
Simple, you might think and so it proved.
Imported my address book, my emails, my addons. Imported everything.
Then, there appears to be no way for Daily to respond to my request to view my folders/ accounts, etc.
THEY ARE JUST NOT ACCESSIBLE.

Bye bye, Daily. Back to Thunderbird and the regular "Thunderbird is not responding" status.

Shame.
In theory there is no difference between practice and theory. In practice, there is!

wsmwk
 
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Joined: December 7th, 2004, 6:52 am

Post Posted August 25th, 2013, 7:40 am

glebealyth wrote:Then, there appears to be no way for Daily to respond to my request to view my folders/ accounts, etc.
THEY ARE JUST NOT ACCESSIBLE.

Why comment when you have not given us any information to attempt a diagnosis?

DanRaisch
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Post Posted August 25th, 2013, 8:18 am

glebealyth, a bit more information will be needed before anyone can try to assist you.

* What is the exact wording of the error message (if any) that you are receiving?
* How is that mail account set up, as POP or IMAP?
* Is your mail service from an ISP, corporate e-mail system or Web-based?
* Are you using an antivirus and/or a firewall program? Which one(s)?

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