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Recipients failed permanently

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Zingere
 
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Joined: July 27th, 2014, 2:11 pm

Post Posted July 10th, 2019, 8:00 am

Hi, I have two cousins in Pescia Italy that live in the same town with the same provider alice.it. I can't send mail to one of these addresses.
I receive a response that the recipient failed permanently. There is a very long and confusing message that I do not understand. Is there a way to correct what ever is causing the Permanent Error. I cant tell if it is my provider or their provider. This did work at one time a couple of years back. Then suddenly this error started. The response that I receive has a lot of code numbers and abbreviations and techy words that I do not understand. What can I do?

DanRaisch
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Post Posted July 10th, 2019, 8:02 am

The error would be on their provider's side.
Have you confirmed with your cousin that the email address you have for them is still valid?

Zingere
 
Posts: 3
Joined: July 27th, 2014, 2:11 pm

Post Posted July 10th, 2019, 8:40 am

Yes their address is still good. If I send them through yahoo they receive the emails. Is it possible that their provider thinks that the message is spam?

DanRaisch
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Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted July 10th, 2019, 3:06 pm

That is possible. Is there an attachment to the message you are trying to send them? If so, have you tried sending a simple message in text format with no attachment?

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