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Knowledge Base

PostPosted: April 29th, 2014, 11:52 pm
by tanstaafl
The knowledge base wiki is currently in read-only mode in preparation for the web site being shut down and its contents archived. However, the admin hasn't shut down the forums, and has been unreachable for several months. We have found a potential replacement admin but the current admin has not replied to any email. We don't know whats going on.


Please use this thread to post any requests for a knowledge base account, discuss problems with the knowledge base, or share information that you'd like somebody else to add to the knowledge base.

The knowledge base is a wiki that is used to share answers/information, its not a way to get help on your problem (use the forums for that). In general, anybody can have a knowledge base account for the asking. Please provide a brief explanation of what you'd like to (initially) edit/create. The main reason for asking for that information is to verify that you understand the purpose of the wiki is to share information, not ask for help. We used to also require a history of contributing to this community, but as an experiment, that restriction has been removed.

You don't need to be an expert or technical to contribute. Other editors will clean up the article if you don't have the time to read all of the guidelines.

The official support forum requires a formal review of any edits to their wiki before they are publicly available. We don't follow that model, all edits are automatically made public. Nobody "owns" an article, anybody can edit any article. Its a pretty informal community.

The login page at is confusing. There have been several attempts to fix it but they caused worse problems. The basic problem is that our site admin doesn't have the time to update the wiki software to something recent. So for now, we just have to live with it.

If you post a request for a KB account and nobody replies within 3 days please send me a private message.

Re: Knowledge Base

PostPosted: May 1st, 2014, 6:58 am
by Gingerbread Man

Re: Knowledge Base

PostPosted: May 1st, 2014, 12:28 pm
by Gingerbread Man

Deprecated (as of Gecko 1.9.2, FF 3.6.x, TB 3.1.x): Restart your Mozilla application with the following command line arguments:

No, not deprecated. Obsolete.
Copy the .xpi file into the <installation directory>\extensions folder (<installation directory>\browser\extensions folder, in Firefox 21 and above [1]).

At the very least swap the text around, putting the current information first.
start Firefox as a user who has write permissions to <installation directory>\extensions

As mentioned above, it's <installation directory>\browser\extensions since Firefox 21.

Re: Knowledge Base

PostPosted: May 21st, 2014, 8:05 am
by rsx11m
Per viewtopic.php?f=28&t=1764495 the S/MIME-certificate article needs updating:
tagore123 wrote:[...] still seems an alternative but encounters so heavy traffic these days that it becomes difficult to reach at all... still mentiones ... icates.htm which was taken over by Symantec some time ago, who closes down the service by 2014.

Outdated Register_Protocol page on Knowledge Base

PostPosted: May 26th, 2014, 3:05 am
by White_Rabbit
I'm running Firefox 29.0 on Ubuntu 12.04. I wanted it to open smb:// links in nautilus. I followed the instructions at but they're incomplete. One must set to true the boolean variable network.protocol-handler.external.smb for Firefox to ask which application to open links with.

Re: Knowledge Base

PostPosted: June 8th, 2014, 11:11 am
by LoudNoise
All of the extension listed here: ... x,_and_Mac now go to 404 pages.

Re: Knowledge Base

PostPosted: June 8th, 2014, 11:19 pm
by mozilladkf
There's a broken URL in the Recover messages from a corrupt folder Knowledge Base article at the text: "mboxrd variation".

The old URL is: ... rmats.html

And the new URL is: ... rmats.html

One can see on waybackmachine that the old page linked to the new one before it got taken down.

I would like to request a Knowledge Base account so that if I find anything I can just go ahead and fix it on my own.

Re: Knowledge Base

PostPosted: June 8th, 2014, 11:47 pm
by malliz
mozilladkf wrote:I would like to request a Knowledge Base account so that if I find anything I can just go ahead and fix it on my own.

Unfortunately due to vandalism of the KB in the past we like to vet new members before we give out a KB account. No reflection on you but we don't know you at all

Re: Knowledge Base

PostPosted: June 16th, 2014, 4:33 pm
by MarkRH
Not sure if this is the right spot, but seems to be down and/or non responsive. Browser just keeps spinning its wheels.

Re: Knowledge Base

PostPosted: June 16th, 2014, 4:38 pm
by rsx11m
Thanks, site administrator has been notified.

Re: Knowledge Base

PostPosted: June 16th, 2014, 8:20 pm
by LoudNoise
It appears to be back up. Thanks Kerz.

incorrect info in knowledge base

PostPosted: June 17th, 2014, 2:23 pm
by jwwalker_sd
In this article in the knowledge base: the last section is titled "Other people's self-signed certificates". It purports to say how to import someone else's self-signed root certificate into Thunderbird. Actually, Thunderbird won't let you do that.

Re: Knowledge Base

PostPosted: June 17th, 2014, 7:37 pm
by LoudNoise
Merged to the KB thread,

Re: Knowledge Base

PostPosted: July 11th, 2014, 7:35 am
by mctaylor
For or Date_display_format page in the External links section the link for International ISO-8601 Date Format on Thunderbird should be updated to its current URI:

edit page on mozillazine

PostPosted: July 15th, 2014, 11:00 am
by peekaa22
I would like to edit, add an option to

* your imap server might not support folders in folders, so deleted folder cant be send to folder Trash. You should go to (account settings - server - extension - imap server doesnt provide folder that can contains folders - please add correct english names, I have localised version only).

I think this should be the first option. Current first option makes not only folders, but messages too be removed instanlty, what is not good.

Thank you.